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Customer Service - Product Recall Associate - Urgent Need

MILLENNIUMSOFT
Tempe, AZ Temporary
POSTED ON 1/20/2025
AVAILABLE BEFORE 4/15/2025

Position       : Customer Service - Product Recall Associate – Urgent Need

Location : Tempe, AZ

Duration : 3 Months Contract

Total Hours / week : 40.00

1st shift

Must be able to work shifts ranging from 5 : 00am – 5 : 00pm AZ time Monday thru Friday and an occasional Saturday if business needs dictate

Description :

Essential Job Functions :

  • Determines requirements by working with sales force and customers
  • Utilize JD Edwards ERP system / database to record activities and research information
  • Handle Recall Process from start to finish
  • Document all transactions
  • Provide support and assistance to the outside sales force
  • Handle requests for returned product
  • Complete transactions for Return Goods, Trade-outs
  • Respond to inquiries by clarifying desired information; research, locate, and provide information; escalates unresolved issues
  • Fulfill requests by clarifying desired information; completing transactions; forwarding requests

Basic Qualifications :

  • Customer Focus, Customer Service, Data Entry Skills, Listening, Phone Skills, Verbal Communication, Written Communication, Critical Thinking Skills, Building Relationships, People Skills, Interpersonal Savvy (Team Orientation), Problem Solving, Multi-Tasking
  • Extreme attention to detail
  • Ability to be flexible in work schedule, including a willingness to work overtime as needed
  • Positive and Professional attitude
  • Proficiency in Microsoft Excel required
  • Proficiency in Microsoft Office Suite (Windows, Outlook, Word, IE)

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