What are the responsibilities and job description for the Customer Service Operations Manager position at Miller-Bradford & Risberg, Inc.?
Job Overview
The Service Manager at Miller-Bradford & Risberg, Inc. plays a pivotal role in the company's success by overseeing the service department at our Negaunee, MI branch location.
This top position is responsible for leading and mentoring subordinates, forecasting and planning, employee relations, team development, customer service/sales, and marketing.
Key Responsibilities:
- Managerial of subordinates
- Forecasting and planning
- Employee relations and team development
- Customer service/sales and marketing
Requirements
SUCCESS IN THIS POSITION REQUIRES A BACHELOR'S DEGREE OR EQUIVALENT EXPERIENCE IN SERVICE OPERATIONS AND LABOR WITH EXPERIENCE IN SELLING AT A MANAGEMENT LEVEL.
A strong working knowledge of construction equipment operations and mechanical functions is essential.
Solid shop floor management knowledge and experience are also crucial.
The ability to lead and mentor subordinates and leadership skills in a specialized repair environment are highly valued.
Excellent communication skills, solid customer service skills, the ability to multi-task, work independently, and a can-do attitude are also required.
