What are the responsibilities and job description for the Service Manager position at Miller-Bradford & Risberg, Inc.?
About the Role
The Service Manager will oversee the service department at our Negaunee, MI branch location. This position is responsible for managing subordinates, forecasting and planning, employee relations, team development, customer service, sales, and marketing.
Key Responsibilities
- Manage a team of employees
- Forecast and plan service department operations
- Maintain positive employee relations
- Develop and implement effective team strategies
- Provide excellent customer service and sales support
- Contribute to the development of business growth strategies
Requirements
To succeed in this role, you'll need:
- A bachelor's degree or equivalent experience in service operations and labor
- Experience in selling at a management level
- A strong working knowledge of construction equipment operations and mechanical functions
- Solid shop floor management knowledge and experience
- Good understanding of financial reporting principles
- Solid understanding of pricing and discounting effects
- Good business acumen
- Leadership skills and ability to mentor subordinates
- Excellent communication and customer service skills
- Ability to multi-task and work independently
- Highly organized with a can-do attitude
Additional Requirements
You must have a valid driver's license and an acceptable driving record.
