Client Manager

Provide leadership to Denial Management Supervisor(s) and their team(s) including supervision of staff, reviewing of processes, and providing recommendations for improvement of operations. Goal is to meet or exceed Denial Management KPI benchmarks and client specific KPI's. Maintain or exceed team productivity and quality standards. Work with Director to understand and communicate the root cause of denials and provide data to assist the client to implement effective processes to correct actions.In this position, the Manager assists with recruiting, interviewing, and orienting new employees, monitoring and evaluating staff performance, and ensuring all employees have the tools and training for optimal productivity.Requirements Provide management and supervision related to educating and training staff, evaluating staff performance and monitoring productivity.Interview, hire, train, evaluate, and develop staff where applicable.Develop and maintain quality control programs, including in-depth and individual performance reviews.Orient new hires and provide in-services and training, continuing education, and development related to those functional areas of responsibility.Plan, organize and direct overall operations of the Denial Management team assigned as it relates to appeals and follow up.Work in conjunction with Director, Client Management, to set and manage target performance levels.Actively engage with client(s) to understand needs and deliverables with the goal of creating a true partnership.Ensure that team stays current with client requirements and industry requirements and / or trends.Maintain an overall objective of high overturn rates, minimization of inventory and accurate client reporting.Actively engage with and manage Denial Management team, including routine productivity and quality reviews.Assure that team is meeting follow up quality and productivity standards.Identify denial trends, including overturn rates, and make recommendations.Use, protect and disclose patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standardsQualificationsBachelor's degree or equivalent combination of education and experience.3 years' experience managing and leading at a supervisory level or the equivalent.Must have experience in revenue cycle management.Ability to work well individually and in a team environment.Must be reliable, responsible, goal oriented, flexible and results driven.Travel to client sites required up to 10% of the time.Must possess strong presentation skills and project a professional image.Excellent interpersonal, communication and organizational skills.High degree of integrity including ability to successfully deal with sensitive or confidential information.Ability to exhibit poise, composure and confidence when confronting stressful or high­ pressure situations.Working ConditionsPhysical Demands : While performing the duties of this job, the employee is occasionally required to move around the work area; Sit; perform manual tasks; operate tools and other office equipment such as computer, computer peripherals and telephones; extend arms; kneel; talk and hear.Mental Demands : The employee must be able to follow directions, collaborate with others, and handle stress.Work Environment : The noise level in the work environment is usually minimal.Minimum Salary : 73,000 Maximum Salary : 75,000 Salary Unit : Yearly