What are the responsibilities and job description for the Customer Service Representative position at Miller's Rental and Sales?
About Us
Join one of the Top Workplaces in Ohio! Miller’s Rental & Sales, Inc. was recognized by The Cleveland Plain Dealer/Cleveland.com as one of Northeast Ohio’s Top Workplaces in both 2022 and 2023. Celebrating 75 years of being family-owned and operated since 1949, Miller’s is a renowned name in the Akron, Canton, Cleveland, and Youngstown areas. We have recently opened a new location in Columbus, OH, and we are growing!
At Miller's, Customer Service is at the heart of everything we do.
Position Overview
We are seeking a dynamic and compassionate individual to join our Customer Service team in the Custom Wheelchair Department. This full-time position will be based at our Youngstown, OH branch.
Responsibilities
- Communicate with clients, co-workers, and referral sources via telephone, email, and fax.
- Maintain electronic client files with complete documentation and notes, ensuring accurate computer data entry.
- Collaborate with staff to organize schedules and daily Rehab & Service routes for sales personnel and technicians.
- Provide prompt and professional responses to questions from clients, referral sources, and teammates.
- Ensure timely and professional responses to all internal and external customers.
- Maintain up-to-date knowledge of insurance policies.
- Commit to delivering exceptional customer service.
Requirements
- High School diploma or GED equivalent (preferred).
- Excellent communication skills, both verbal and written.
- Pleasant phone personality and good phone skills.
- Ability to interact well with team members.
- Kind and empathetic approach to clients.
- Strong attention to detail and ability to organize tasks and follow up in a timely manner.
- Embrace and uphold our company values: Integrity, Respect, Service, and Professional Excellence.
Why Miller’s?
“This achievement is very exciting and is a testament to the dedication of every member of the Miller’s team. I am especially proud of our top 5% ranking among all companies, reflecting our commitment to strong values at Miller's Rental and Sales. Additionally, our top 5% ranking for work-life balance highlights our emphasis on employee well-being. Congratulations to each and every member of our team! Thank you for all that you do, and thank you, Cleveland.com, for this special recognition.” – Johnny P. Miller, President
If you are committed to providing excellent customer service and are looking for a company that values its employees, apply today to join our team at Miller’s Rental & Sales, Inc. in Youngstown, Oh!
Job Type: Full-time
Pay: From $16.00 per hour
Expected hours: 40 per week
Shift:
- Day shift
Ability to Commute:
- Canton, OH 44708 (Required)
Work Location: In person
Salary : $16