What are the responsibilities and job description for the Miller Time Pub Server Supervisor position at Miller Time Pub Lincoln?
Description
Miller Time Pub Server Supervisor
Create memorable experiences for our guests as a Miller Time Pub Server Supervisor at the Lincoln Marriott Cornhusker Hotel. We only hire those who are at the top of their game and specialize in the details! Guests tell us that they love to visit our property, as a place to connect, celebrate and be inspired! Our teams deliver magic, day in and day out.
Come be a part of history at this Nebraska Landmark! Part of Milwaukee based Marcus Hotels & Resorts, the Lincoln Marriott Cornhusker Hotel in downtown Lincoln has been serving Nebraska's capital city for nearly 90 years and has evolved as the benchmark for hospitality.
What will you be doing?
- Ability to perform all dining room positions including server, expeditor/food runner, busser, and host and maintain a house bank. Must learn all menu items and the ability to understand the pairing of the beer with those menu items.
- Supervise staff and dining room in manager's absence and assist with on-going training to ensure standards are being met.
- Interacts positively with customers, promotes Hotel Outlets and has the ability to resolve problems to the satisfaction of involved parties.
- Utilize POS system to accurately charge customers, track revenue reports and ensure timeliness of food and beverage service. Input and retrieve data and change computer procedures using complex series of keypunches to program system.
- Maintain a high level of professional appearance, demeanor, ethics and self-image with yourself as well as subordinates.
- Checks and maintains proper set-up and cleanliness of Hotel Outlets, front of the house, and heart of the house areas.
- Performs other duties and responsibilities as requested e.g., special Guest and/or General Manager requests.
What you will bring to the role?
Ability to read the English language, to fully comprehend guest requests, memos, and reservations.
To supervise staff in a professional manner to ensure guest satisfaction using Miller Time Pub Grill,
Marriott and Marcus standards.
Ability to effectively deal with customer complaints in a friendly and positive manner. This
involves listening to the nature of the concern, demonstrating empathy with the customer and
providing proactive solutions.
High school diploma required and at least 1-2 Years prior Supervisory Experience required.
Must have basic knowledge of food and beverage preparation and service of various alcoholic
beverages.
Ability to transport trays weighing up to 40 lbs. through a crowded room on a continuous basis
throughout shift, as needed.
Must adhere to all State, Federal, and Corporate liquor regulations pertaining to serving alcoholic
beverages to minors and intoxicated guests to ensure all laws are being followed.
Cash handling and self-banking position, requires ability to maintain funds, and accurately count back
change.
What is in it for you?
- Free well-balanced meal per shift
- Discounts on room rates, dining, golfing, skiing, and spa at Marcus Hotels & Resorts and Marriott worldwide locations
- Free parking
- "Two for one" movie theater coupons at Marcus Theatres
- Career growth opportunities with ability to transfer between properties
- Paid vacation days, annual wage increases, and additional benefits including medical, dental, and vision insurance, employee assistance program, and retirement benefits, recognition programs, and unlimited employee referral bonus
About Marcus Hotels & Resorts
A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are "People Pleasing People" who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S. based portfolio of 15 hotels and resorts, our properties are known for their unique character and style.
Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.
The Lincoln Marriott Cornhusker Hotel/Miller Time Pub & Grill and Marcus Hotels & Resorts are an Equal Opportunity Employer.