Miller Transportation Group is hiring: Mobile Service Writer in Lumberton Townsh

Miller Ford Lincoln is looking for a Mobile Service Writer to join our family-owned automotive dealership that has been serving our neighbors and community for over 100 years. We are looking for a highly motivated growth-driven individual to join our team. This is an excellent opportunity for the right candidate and includes opportunity for growth and long term success.

Mobile Service Writer Responsibilities

• Serve as the immediate supervisor and service writer for the mobile service technicians, and handle additional service writing for the shops Quick Lane.
• Greet service customers promptly in a professional and courteous manner.
• Inspect vehicles at check in and refer to service history to accurately identify and verify customer's service needs.
• Promote the sales of appropriate services parts and accessories by thoroughly understanding the product and associated service requirements.
• Provide accurate cost and time of completion estimates for the services recommended; communicate and get proper authorization from customers.
• Check on progress of services to vehicles throughout the day and contact customer to communicate and receive approval regarding any changes in the cost-estimate, promised time of delivery, or recommended services.
• Administer new and used vehicle warranty repairs in accordance with manufacturer warranty guidelines.
• Confirm service appointments by telephone the day before the customer is scheduled to arrive and conduct post-repair follow up.
• Inspect vehicles prior to each customer delivery to ensure vehicle services and / or repairs are performed correctly and communicate the results with the customer.
• Meet requirements of the state and federal law for automobile repair and consumer protection.

Requirements

Benefits

Seniority level

Entry level

Employment type

Full-time

Job function

Other

Industries

Automotive

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Salary : $60,000 - $70,000