What are the responsibilities and job description for the Mobile Service Writer position at Miller Transportation Group?
Miller Ford Lincoln is looking for a Mobile Service Writer to join our family-owned automotive dealership that has been serving our neighbors and community for over 100 years. We are looking for a highly motivated growth-driven individual to join our team. This is an excellent opportunity for the right candidate and includes opportunity for growth and long term success.
Mobile Service Writer Responsibilities:
- Serve as the immediate supervisor and service writer for the mobile service technicians, and handle additional service writing for the shops Quick Lane
- Greet service customers promptly in a professional and courteous manner
- Inspect vehicles at check in and refer to service history to accurately identify and verify customer’s service needs
- Promote the sales of appropriate services parts and accessories by thoroughly understanding the product and associated service requirements
- Provide accurate cost and time of completion estimates for the services recommended communicate and get proper authorization from customers
- Check on progress of services to vehicles throughout the day and contact customer to communicate and receive approval regarding any changes in the cost-estimate promised time of delivery or recommended services
- Administer new and used vehicle warranty repairs in accordance with manufacturer warranty guidelines
- Confirm service appointments by telephone the day before the customer is scheduled to arrive and conduct post-repair follow up
- Inspect vehicles prior to each customer delivery to ensure vehicle services and/or repairs are performed correctly and communicate the results with the customer
- Meet requirements of the state and federal law for automobile repair and consumer protection
- At least one year experience as a service advisor/writer
- Prior experience as an auto technician is preferred, but not required
- High school diploma or equivalent
- Valid driver license
- Ability to work well in a process driven environment
- Outstanding communication skills, both verbal and written
- Competitive compensation: $45,000-60,000 per year
- Steady Schedule: Monday through Friday 7:30am-5pm and Saturday (by rotation) 8am-1pm
- Paid Vacation and Holidays
- Comprehensive medical vision and dental insurance with HRA HSA and FSA options
- 401(k) with a company provided match
- Company-paid life insurance
- Employee Discounts and an Employee Assistance Program
Salary : $45,000 - $60,000
