What are the responsibilities and job description for the Customer Experience Facilitator position at MillerKnoll, Inc.?
About the Role
We are seeking a highly skilled Customer Experience Facilitator to join our team at MillerKnoll. As a key member of our Customer Experience team, you will play a critical role in enhancing the customer experience and driving growth in our ancillary revenue.
Key Responsibilities
- Collaborate with cross-functional teams to resolve process issues, escalations, and problem-solving with internal stakeholders.
- Utilize MillerKnoll systems for order processing, acknowledgment, and management of critical lead-time projects.
- Oversee single-ship date order management and serve as the primary point of contact for customer care.
- Act as a liaison with supply management to handle supply exceptions and adjust lead times based on customer requests.
- Contribute feedback to the Ancillary Growth and Strategy team to support ongoing improvement efforts.
Requirements
- Bachelor's degree in business, social sciences, or equivalent years of experience.
- 6-7 years' experience in a customer service professional, sales, or a direct commercial customer contact position.
- Demonstrated initiative to influence others for improved performance and consistently demonstrated job performance that exceeds expectations.
- Excellent written and verbal communication and interpersonal skills, including the ability to challenge team members/peers appropriately.
About MillerKnoll
MillerKnoll is an equal opportunity employer committed to diversity and inclusion. We welcome applications from all qualified candidates and are an E-Verify employer. If you require reasonable accommodation to participate in the application or interview process, please contact our Talent Acquisition team at careers_help@millerknoll.com.
