What are the responsibilities and job description for the Associate Technology Support Representative position at MillerKnoll?
Why join us?
Our purpose is to design for the good of humankind. It’s the ideal we strive toward each day in everything we do. Being a part of HermanMiller means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows HermanMiller to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.
Our purpose is to design for the good of humankind. It’s the ideal we strive toward each day in everything we do. Being a part of HermanMiller means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows HermanMiller to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.
The Associate Technology Support Representative is an entry-level position responsible for providing first-line technical support and assistance to end-users within the MillerKnoll organization. This role focuses on handling basic IT inquiries and troubleshooting while developing the foundational skills needed to grow into a Technology Support Representative role.
Key Responsibilities:
- Provide initial support for IT-related issues and service requests via phone, email, or chat.
- Log and categorize user inquiries in the ticketing system, ensuring accurate documentation of reported issues.
- Resolve common hardware, software, and network-related issues following established procedures.
- Assist users with basic tasks, such as password resets, account unlocks, and software installations.
- Escalate complex issues to Primary, Senior Support Representatives or higher-level support teams as needed.
- Deliver excellent customer service by maintaining a professional and helpful demeanor during all interactions.
- Follow up with end-users to ensure issues are resolved to their satisfaction.
- Contribute to maintaining an up-to-date knowledge base by documenting solutions to common issues.
- Participate in training sessions and workshops to improve technical knowledge and service skills.
Essential Skills and Experience:
- Familiarity with Microsoft Office products, Windows operating systems, and basic IT concepts.
- Strong communication and interpersonal skills, with a focus on customer service.
- Organizational and time-management skills to handle multiple tasks and prioritize effectively.
- Ability to follow instructions and learn quickly in a fast-paced environment.
- Basic troubleshooting skills and a willingness to grow technical expertise.
- Familiarity with ticketing systems (preferred but not required).
Who We Hire?
Simply put, we hire everyone. HermanMiller is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We’re committed to equal opportunity employment, including veterans and people with disabilities.
This organization participates in E-Verify Employment Eligibility Verification. In general, MillerKnoll positions are closed within 45 days and are open for applications for a minimum of 5 days. We encourage our prospective candidates to submit their application(s) expediently so as not to miss out on our opportunities. We frequently post new opportunities and encourage prospective candidates to check back often for new postings.Simply put, we hire everyone. HermanMiller is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We’re committed to equal opportunity employment, including veterans and people with disabilities.
MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MillerKnoll Talent Acquisition at
careers_help@millerknoll.com
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