Job Summary / Basic Function
The Office of Conference Services (OCS) provides year-round coordination of facility rentals, camps, conferences, and external group events.
OCS is looking for student workers to work year-round events including indoor / outdoor camps, indoor / outdoor conferences and tournaments, and external group facility rental requests.
Conference Services Event Staff work under the Assistant Director of Conference Services, assuming the role of facility support and set up, welcoming guests, customer service, problem solving, and general event logistics. Will also lead a small team of EVENT / CONFERENCE / CAMP STAFF.
If you are not available to work summer months, please do not apply. Required Qualifications
- Exceptional Customer service skills.
- Outstanding organizational skills with strict attention to detail.
- Strong inter-personal, verbal and written communication skills.
- Ability to work in diverse, flexible, fast-paced and dynamic environments.
- Ability to work with guests of all ages from small children to senior citizens.
- Availability to work evenings and weekends.
- Good problem solving skills as it relates to last minute event plan changes or conflict resolution with client or campus partner.
- Willingness to perform various duties as assigned by the manager on duty.
Preferred Qualifications
Management Experience preferred.Previous experience working in retail services, customer service, and theaters / venues / sports.Ability to participate in the physical nature of the event : standing or sitting for long periods of time, lifting items, walking or guiding capabilities.Vehicle access to get to shifts at various venues on campus.Job Duties
Onsite front line Manager for Conferences and Camps.Creating and managing timelines for event planning and execution.Coordinating event staff and vendors on the day of the eventHandling any issues that arise during the event and finding solutions.Following up with clients after the event to gather feedback and ensure satisfaction.Process and prepare documents, such as but not limited to Request Forms, vendor spreadsheets, and invoices.Greet and assist guests, clients, and University department faculty and staff at events coordinated by the Office of Conference Services.Assist with management of event logistics, including but not limited to guest / client arrivals, concierge services, and facility management duties.Assist with office administrative support logistics such as event plans, room layouts / diagrams, communication plans to campus partners, scheduling, billing, packaging, and preparing for current and upcoming camps & conferences.Work with MU campus departments and office sponsoring, hosting, and / or coordinating event including but not limited to Athletics, University Dining & Catering Services, University Housing & Conference Services, Facilities / Maintenance Operations, Groundskeeping, Housekeeping, and University Police, academic offices / departments, and other University offices / departments as necessary to run a successful and safe event.Assisting with coordination of safety and security protocols for indoor and outdoor events as it relates to inclement weather and last minute facility adjustments.Maintain a valuable and helpful representation of Millersville University through exceptional customer service.Lead a small team of Event Staff.Other duties as assigned.Working Conditions and Physical Effort
Ability to participate in the physical nature of the event : standing or sitting for long periods of time, lifting items, walking or guiding capabilities.Ability to work outdoors in all climate conditions.Posting Open Date 02 / 05 / Posting Close Date 03 / 31 / Special Instructions to Applicants
