IT Product Owner - Customer Service

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Date: Jan 28, 2025

Location: Spartanburg, SC, US, 29303

Company: Milliken and Company

Milliken & Company is a global manufacturing leader whose focus on materials science delivers tomorrow’s breakthroughs today. From industry-leading molecules to sustainable innovations, Milliken creates products that enhance people’s lives and deliver solutions for its customers and communities. Drawing on thousands of patents and a portfolio with applications across the textile, flooring, chemical and healthcare businesses, the company harnesses a shared sense of integrity and excellence to positively impact the world for generations. Discover more about Milliken’s curious minds and inspired solutions at Milliken.com and on Facebook, Instagram, LinkedIn and Twitter.

POSITION TITLE

IT Product Owner -Customer Service

Position Overview

Milliken is in search of an IT Product Owner to join our team! This position will be a key player in the IT Department as the Product Owner for Customer Service applications. The role of Product Owner entails working closely with business stakeholders to identify requirements and sequence the work for Digital Roadmap initiatives as well as incremental changes that bring business value.

This role is based out of our corporate headquarters in Spartanburg, SC and offers a Hybrid work schedule. Travel may be occasionally necessary to provide on-site support of projects.

Job Responsibilities

• Collaborate with Division Customer Service teams, as well as the Corporate Customer Success team to understand their specific needs and translate them into IT solutions.
• Works in Agile environment to continuously review business needs, refine priorities, outlines milestone and deliverables, and identify opportunities and risks
• Responsible for product area research to demonstrate Innovation and “art of the possible”
• Translates product roadmap features into well-defined product requirements including creation of user stories with acceptance criteria
• Prioritizes and maintains the sprint backlog for the product while balancing the requirements of the business stakeholders
• Actively participate in Agile Scrum ceremonies for implementation of the work – such as Sprint Planning, Sprint Reviews, and Sprint Retros
• Evaluate, recommend, and help implement improvements on digital strategy
• Analyze and report on digital initiatives in partnership with business stakeholders
• Focus on how digital assets will continue to be optimized to provide business results
• Training business users on new functionality
  
  

Qualifications – Required

• This position requires candidates to be eligible to work in the United States without requiring sponsorship for a work vis (e.g., H– 1B, TN, etc.).
• BS degree in IT related field
• 5 years of SAP Customer Service ERP systems, preferably SAP S/4 HANA
• 2 years of experience in IT Product Management and/or IT Business Analyst
• Knowledge of customer service systems, and/or customer service business processes in the manufacturing industry
  
  

The Successful Candidate Will Demonstrate

• Strong technical and critical thinking capabilities including troubleshooting skills
• Excellent communication skills, both verbal and written
• Proactive and willing to take ownership and responsibility as a highly motivated self-starter
• A bias for action, and the ability to facilitate change even when met with change resistance
• Adeptness to learn new concepts and apply them across diverse areas
• Quick decisiveness based on facts and data to demonstrate sound decisions
• Drive to find gaps in processes and technology and improve those with consistent solutions
• Effective conflict resolution skills and high emotional intelligence
• Ability to apply technical knowledge, such as analytical/judgment skills and critical thinking, with minimal guidance
• Strong problem-solving skills with proven ability to turn findings into executable plans
• Ability to work independently and as part of a team, organize tasks efficiently, and perform the analyst function accurately
  
  

Milliken is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to actual or perceived race, color, creed, religion, sex or gender (including pregnancy, childbirth or related medical condition, including but not limited to lactation), sexual orientation, gender identity or gender expression (including transgender status), ancestry, national origin, citizenship, age physical or mental disability, genetic information, marital status, veteran or military status or any other characteristic protected by applicable law.

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