Client Integration Engineer - IntelliScript (Remote)

What We Do

Milliman IntelliScript is a group of a few hundred experts in fields ranging from actuarial science to information technology to clinical practice. Together, we develop and deploy category-defining, data-driven, software-as-a-service (SaaS) products for a broad spectrum of insurance, health IT and life sciences clients. We're a business unit within Milliman, Inc., a respected consultancy with offices around the world.

Candidates who have their pick of jobs are drawn to IntelliScript's entrepreneurial and collaborative culture of innovation, excellence, exceptional customer service, balance, and transparency. Every single person has a voice in our company, and we challenge each other to push the outer limits of our full, diverse potential. IntelliScript has a track record of sustained growth that ensures you'll have room to grow your skillset, responsibilities, and career.

Our team is smart, down-to-earth, and ready to listen to your best ideas. We reward excellence and offer competitive compensation and benefits. Visit our LinkedIn page for a closer look at our company, and learn more about our cultural values here.

Milliman invests in skills training and career development and gives all employees access to a variety of learning and mentoring opportunities. Our growing number of Milliman Employee Resource Groups (ERGs) are employee-led communities that influence policy decisions, develop future leaders, and amplify the voices of their constituents. We encourage our employees to give back to their varied professions, including leadership in professional organizations. Please visit our website to learn more about Milliman's commitments to our people, diversity and inclusion, social impact, and sustainability.

What this position entails

We can teach you what you need to know about our business and the underwriting industry. What we ask of you is to bring your client service skills and natural drive to answer questions and solve problems.

The Client Integration team works closely with all IntelliScript divisions (e.g. Operations, Data Analytics, Account Management, and Product groups). The ideal candidate will visibly represent a successful, well-respected company to our clients within the insurance underwriting space and be part of a team that works closely together to address all issues swiftly and correctly. We offer a unique, entrepreneurial environment supporting passionate individuals and enjoy a work-life balance through a variety of perks and programs, as well as opportunities for training and networking.

What you will be doing

• Client integration management - Leverage your expertise in IntelliScript's SaaS products and technical service API to make a significant impact on over 200 clients.
  • Drive and manage client integration timelines in collaboration with internal teams.
  • Schedule and lead meetings with client stakeholders, sharing best practices and integration specifications.
  • Clearly articulate IntelliScript's technical offerings, including services and APIs.
  • Develop and refine technical documentation for client use.
  • Address client queries and requests during the implementation phase.
• Advanced support for internal IntelliScript staff - Enhance and streamline existing processes, contributing to IntelliScript's modernization by phasing out obsolete workflows and developing new, efficient tools and processes to align with future business goals.
  
  
• Secondary level client support - Provide expert technical support for more complex client inquiries, complementing the primary support provided by IntelliScript's Operations team.
  • Promptly address client requests.
  • Investigate and replicate issues to identify solutions.
  • Offer immediate solutions while pursuing more intricate answers.
  • Escalate issues to the appropriate team or individual when necessary.
  • Collaborate with clients via Teams for interactive problem-solving.
  • Assume full responsibility for issues until they are accurately resolved.

What we need

• 2 years of professional experience in a related field
• Proven experience in customer interaction for resolving technical issues
• Solid understanding of SQL, including:
• Navigating and interpreting code
• Writing and optimizing queries
• Utilizing stored procedures
• Excellent written and verbal communication skills

What you bring to the table

• Proactive and positive approach to solving problems and addressing client concerns
• Exceptional communication skills, articulate and professional in interactions with clients and colleagues across all mediums
• Analytical thinking with the ability to systematically approach and solve complex problems
• Creativity in generating innovative solutions and approaches to challenges
• Strong initiative to identify opportunities, act upon, and follow through with plans
• Solid technical knowledge with a commitment to continuous learning and skill development

Wish list

• Advanced degree(s) or commitment to continued learning and education
• Experience working in environments governed by HIPAA and/or PCI regulations
• Background in software-as-a-service, actuarial science, or insurance underwriting industries
• Experience with:
• API tools like Postman or SoapUI
• Programming languages including C# or Terraform
• Coding platforms such as Visual Studio or VSCode
• Jira Service Management
• Modern APIs and Web Services
• AWS, with an understanding of its applications
• Utilizing AI to enhance efficiency and insight
• Expertise in technical writing and process improvement

Location

This position is open to remote work. Applicants must be willing to travel to the Milliman office in Brookfield, WI.

The expected application deadline for this job is July 31, 2025.

Compensation

The salary range is $51,000 - $119,000 depending on relevant factors, including but not limited to education, skills, certifications, and location. If relevant experience is less than 5 years the range would be $51,000 - $98,000; for experience of greater than 5 years, the range would be $61,000 - $119,000. In addition, we offer a performance-based bonus plan, prot sharing, and generous benets.

Milliman Benefits

We offer a comprehensive benefits package designed to support employees' health, financial security, and well-being. Benefits include:

• Medical, Dental and Vision - Coverage for employees, dependents, and domestic partners.
• Employee Assistance Program (EAP) - Confidential support for personal and work-related challenges.
• 401(k) Plan - Includes a company matching program and profit-sharing contributions.
• Discretionary Bonus Program - Recognizing employee contributions.
• Flexible Spending Accounts (FSA) - Pre-tax savings for dependent care, transportation, and eligible medical expenses.
• Paid Time Off (PTO) - Begins accruing on the first day of work.
  • Full-time employees accrue 15 days per year.
  • Employees working less than full-time accrue PTO on a prorated basis.
• Holidays - A minimum of 10 paid holidays per year.
• Family Building Benefits - Includes adoption and fertility assistance.
• Paid Parental Leave - Up to 12 weeks of paid leave for employees who meet eligibility criteria.
• Life Insurance & AD&D - 100% of premiums covered by Milliman.
• Short-Term and Long-Term Disability - Fully paid by Milliman.

Equal Opportunity

All qualified applicants will receive consideration for employment, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.