Resident Services AR Collections Specialist

Job Description

Job Description

Large 1200-unit community is looking for a detailed oriented Resident Services / Accounts Receivable Specialist. Monday-Friday. Primarily responsible for rent collections, posting, delinquency management, legal processing and oversight, in addition to the following :

• Manage pre-move out inspection list and post-move out inspections.
• Inform departing residents of legal and financial obligations to property (e.g. termination fees, improper notice penalties, etc.).
• Ensure accurate and timely recording of notices to vacate, move ins / move outs.
• Monitor and assist all bookkeeping duties.
• Collect rents.
• Scan and post rent payments
• Ensure daily deposit of funds into bank.
• Ensure collection of appropriate fees (e.g. tenant damage, late fees, legal fees, pet fees).
• Maintain necessary records of all financial transactions of the property.
• Promptly address delinquent accounts in accordance with federal, state, and county procedures.
• Prepare late notices and all collection-related correspondence.
• Prepare suit and writ list as dictated by county regulations.
• Prepare and / or attend legal proceedings regarding rent or civil matters.
• Prepare former residents' security deposit dispositions accurately and timely.
• Process Bad Debt accounts and turnover to collection agencies.
• Maintain tracking system for Bad Debt.
• Maintain complete resident files.
• Prepare resident correspondence.
• Ensure that timely and accurate monthly close-out procedures are completed.
• Maintain adequate inventory of office supplies within budgeted guidelines.
• Process payables
• Assist Property Manager with special projects or other duties as assigned by supervisory personnel.
• Ensure the completion of lease paperwork in accordance with company policies and have comprehensive knowledge of lease procedures and processing for federal, state and local jurisdictions.
• Coordinate with the Property Manager to ensure timely unit turnover to accommodate move-ins and to minimize vacancy loss.
• Ensure accurate and timely reporting of move-ins and move-outs.
• Manage resident retention program, as directed.
• Provide the best possible customer experience for clients, residents, vendors, internal associates, etc.
• Conduct all business in adherence to Fair Housing Law.
• Follow-up on routine service calls to ensure resident satisfaction.
• Answer the telephone professionally and in a timely manner.
• Greet prospects, residents, vendors and all customers utilizing excellent customer service.
• Assist in responding to prospective resident complaints as directed by the Property Manager.
• Assist in the planning and execution of resident functions as allowed by the budget and resident retention needs
• Communicate with, listen and respond to co-workers and customers.
• Take advantage of opportunities to go above and beyond for all customers.
• Take resident service requests accurately to ensure maintenance personnel can complete the request properly.
• Assist in the property resident retention process from renewal offer to renewal signing.
• Performs other related duties as assigned by management.