What are the responsibilities and job description for the Network Technician position at Millry Communications?
NETWORK/OPERATIONS CENTER TECHNICIAN: responsible for monitoring, maintenance, and operation of various telecommunications service delivery network elements. Examples include voice switch and voice mail system, access tandem, fiber and copper access equipment, optical transport network, and broadband access network. Technician is responsible for on-call emergency support on an employee rotation schedule. Minimum requirements to apply include intermediate-level knowledge and experience of IP networking, superior organizational skills and attention to detail, proficient computer/ keyboarding skills, and an aptitude for learning new software applications. The ability to handle multiple activities occurring simultaneously in multiple systems, being able to work well in a fast-paced team environment, and ensuring timely and accurate data entry also are required. A valid driver’s license and satisfactory driving record are required.
Requirements and/or Preferences for the Candidate:
- Work experience that is relevant.
- AA Degree or Two Years of Post High School Education
- Exceptional problem-solving skills
- Practical knowledge/experience with computer applications including (but not limited to) Databases and MS Excel
Responsibilities:
- Install, configure, administer, and troubleshoot existing fiber optic and copper infrastructure, and a variety of communications and data network equipment.
- Maintenance and Support of the following equipment: Adtran; Ciena; Metaswitch; Fujitsu Sonet; and ESI Telephone Systems.
- Read technical manuals and brochures to determine equipment needs that meet Company and customer broadband requirements.
- Monitor broadband network and system performance and act to isolate/repair network problems.
- Monitor alarm network.
- May Assist in the installation of telecommunications key and PBX systems and related communications hardware and data equipment to support company services.
- Professional verbal and written communication skills
- Exercises sound professional judgment in analysis of problems in order to (1)Provide problem resolution remotely, or (2) decide proper level of maintenance required to resolve problems.
- Receives requests for technical assistance and problem resolution from Customer/employees through a ticketing system or emails. May be required to discuss and resolve customer issues directly with a customer.
Job Type: Full-time
Pay: $59,905.00 - $64,055.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- Monday to Friday
- On call
- Overtime
Supplemental Pay:
- Bonus opportunities
Ability to Relocate:
- Millry, AL 36558: Relocate before starting work (Required)
Work Location: In person
Salary : $59,905 - $64,055