What are the responsibilities and job description for the Automotive Service Writer position at Mills Automotive Group?
Company Description
Mills Automotive Group is dedicated to meeting the needs of every customer with superior service. We offer a wide selection of new and pre-owned vehicles from top brands like Chevrolet, Hyundai, Ford, and more. Our finance center provides transparent and efficient loan and lease options, and our expert technicians handle maintenance and repairs with genuine parts.
Role Description
This is a full-time on-site role as an Automotive Service Writer at Mills Automotive Group located in North Wilkesboro, NC. The Automotive Service Writer will be responsible for managing customer inquiries, scheduling service appointments, communicating with technicians, and ensuring customer satisfaction throughout the service process.
Qualifications
- Phone Etiquette and Communication skills
- Customer Satisfaction and Customer Service skills
- Computer Literacy
- Excellent written and verbal communication skills
- Ability to multitask and work in a fast-paced environment
- Experience in automotive industry or customer service is a plus
- High School diploma or equivalent
