What are the responsibilities and job description for the OTC Sales Representative position at MILLS & NEBRASKA?
The OTC Sales Representative at Mills & Nebraska is responsible for driving sales, providing exceptional customer service, and supporting the company’s business objectives. This role involves assisting customers with material selection, processing sales orders, and proactively generating new business opportunities. The OTC Sales Representative plays a key role in maintaining customer relationships and ensuring smooth sales operations while upholding the company’s mission, vision, and values.
MAJOR RESPONSIBILITIES
Greet walk in customers in a timely and professional manner.
Determine customer needs and assist with their selection of materials.
Takes incoming sales orders from telephone calls, emails and walk-in will-call customers, complete order documentation.
Contact current customers via phone, email, personal visit, to generate orders for delivery on scheduled delivery routes and to inform customers of specials and sales promotions.
Follow-up by email or telephone with customers regarding back-ordered materials, delivery dates, job quotes, etc.
Assist in the collection of payment from customers.
Performs customer service function by recommending substitute or other merchandise better suited to the customer’s needs and requirements.
As needed, assist in creating material schedules with customers.
Use sound professional judgment while representing the Company.
Increases sales volume by contacting potential customers to generate new business.
Prepares job order quotations based upon customer requests and information under guidelines established by the Sales and Solutions Manager.
Perform other duties assigned
AUTHORITY :
The OTC Sales Representative acts within company policies and applicable federal, state and local legislation to do whatever is necessary and make any decisions required to carry out effectively the strategic and operational goals of Mills & Nebraska.However, without the approval of the Owner may not :
Commit the company to any capital expenditure, dispose of any company asset, sign any lease, contract or agreement.
Change or revise established policies, procedures and controls.
Engage personally in outside business that could conflict with the company’s interests.
Enter into a relationship with any employee, which may have, or appear to have, an adverse effect upon his / her ability to carry out responsibilities of the job.
SKILLS, KNOWLEDGE & ABILITIES
Bilingual (Spanish / English) is preferred
Microsoft Office proficiency – Word, Excel, Outlook, etc
Good working knowledge of construction as related to architectural products, doors, door products and related codes and requirements.
Knowledge of field installation and applications extremely helpful.
Ability to apply exceptional organizational skills and attention to detail.
Possess strong communication, presentation and writing skills.
Ability to communicate effectively with all levels of management.
Ability to work well under pressure in a fast paced, dynamic environment.
Ability to multitask and prioritize effectively.
Ability to effectively manage teams as well as work effectively as part of a team.
Passion for providing excellent service and quality.
Exhibit an entrepreneurial spirit – energetic and self-starter.
Through training learn sales software – Acumatica and use with proficiency
Analytical and problem-solving skills
Time management skills
Ability to maintain professionalism and a positive attitude
Ability to be autonomous, adaptable, and readily available to fulfill multiple tasks
KEY PERFORMANCE INDICATORS (KPI’s)
Customer Retention and Repeat Orders : Track the Percentage of customers making repeat purchases compared to new customers
Order Processing Accuracy : Ensure that sales orders are processed accurately and completely, with all necessary documentation, including customer details and materials selected.
New Business Generation : Measure the number of new customers or sales generated from newly acquired accounts within the period.
Payment Collection Efficiency : Measure the effectiveness in assisting with payment collections from customers, ensuring timely payments.
EDUCATION / EXPEREINCE :
High school diploma or GED.
Minimum of 1-3 years of like / similar experience preferably supporting a manufacturing, field application or production capacity.
ADDITIONAL REQUIREMENTS
Must be able to sit for extended periods of time
May require on occasional stooping and bending.
Must be able to regularly lift / carry up to 20 lbs.; occasionally lift / carry up to 50 lbs
Must possess a valid driver’s license and drive to and from work locations.
Must be able to travel as required for Company business.
On occasion work nights and / or weekends during annual warehouse inventory count
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