Director of Sales / Assistant General Manager

Job Description - Mills Park Hotel LLC - Mills Park Hotel

Job Title: Director of Sales / Assistant General Manager

Location: Mills Park Hotel

Terms: Full Time - 40 hrs

Salary / Rate: Negotiable on experience

Requirements: Weekend, evening, and holiday availability.

Application Deadline: Resumes will be accepted until September 20. Please submit

your application by this date for consideration.

The Director of Sales / Assistant General Manager plays a crucial role in driving the overall

success and profitability of Mills Park Hotel. This dual role is focused on achieving revenue

targets, maintaining high guest satisfaction, optimizing cost control, and fostering a positive

work environment that develops employees. The ideal candidate will uphold the integrity and

values of the hotel while ensuring a memorable guest experience.

Key Responsibilities:

• Revenue Management and Pricing: Develop and implement data-driven pricing

strategies to maximize room rates and overall revenue. Manage and optimize

distribution channels, including online travel agencies, to ensure maximum market

exposure and profitability.

• Business Development: Identify new business opportunities, cultivate relationships

with potential clients, and maintain strong relationships with existing key accounts to

drive consistent revenue growth.

• Operations Management: Oversee the day-to-day operations of the Front Desk,

Housekeeping, and Mercantile departments, ensuring seamless service delivery and

adherence to hotel standards and policies.

• Guest and Employee Relations: Actively engage with guests to resolve complaints

and enhance satisfaction. Address employee issues effectively, fostering a supportive

and collaborative work environment.

• General Manager Support: Act as the General Manager in their absence, providing

leadership and decision-making support across all departments.

• Communication and Coordination: Ensure effective communication between the front

desk, operations managers, and other departments to streamline operations and

enhance guest experiences.

• Financial Management: Maintain comprehensive revenue and forecasting reports,

manage budgets, and implement cost-control measures to ensure financial objectives

are met. Ensure that all department heads maintain budgeted productivity levels.

• Sales Strategy and Execution: Set and manage yield strategies, develop sales

initiatives, and execute sales plans to achieve occupancy and revenue targets.

• Quality Assurance: Conduct regular property inspections and work with department

managers to maintain cleanliness, upkeep, and overall physical property standards.

Oversee preventive maintenance programs to ensure the facility remains in top condition.

• Team Development: Assist in creating a positive, team-oriented environment by

developing and motivating employees, focusing on continuous improvement and guest

satisfaction.

• Administrative and Financial Duties: Handle cash management, general point of sale

operations, and participate in required Manager on Duty (M.O.D.) coverage as

scheduled.

• Compliance and Confidentiality: Ensure compliance with all hotel policies and

procedures, and maintain confidentiality of sensitive information.

• Additional Duties: Perform other tasks and responsibilities as assigned by

management to support the overall operation of the hotel.

Qualifications:

• A minimum of 4-5 years of progressive experience in hotel management; a degree in

hospitality or a related field is preferred.

• At least 2-3 years of managerial experience, with a strong emphasis on leadership and team development.

• Minimum of 2 years of experience in hotel sales, with a proven track record of achieving revenue targets.

• Strong communication skills, both verbal and written, with the ability to interact effectively with guests and employees at all levels.

• Excellent problem-solving skills, with the ability to anticipate, identify, and resolve issues promptly.

• Ability to multitask and prioritize tasks to meet deadlines in a fast-paced environment.

• Demonstrated ability to understand and evaluate complex data and information from various sources to achieve business objectives.

• Must maintain a warm and friendly demeanor and provide exceptional service at all times.

• Physical ability to perform light work, including lifting up to 20 pounds occasionally and up to 10 pounds frequently or constantly

• Availability to work long hours, including evenings, weekends, and holidays, as needed.

This role requires a dynamic leader who is passionate about hospitality and dedicated to

driving both team and guest satisfaction. The ideal candidate will be strategic, detail-oriented, and committed to upholding the standards and reputation of Mills Park Hotel.