What are the responsibilities and job description for the Temp Customer Service Representative / Office Assistant position at Mills Roofing, Inc.?
LOCAL ROOTS, LASTING SOLUTIONS
Mills Roofing is Your Family-Owned Experts in Mountain Roofing
With over 40 years of exceptional service in the local community, Mills Roofing has become a trusted name in the Reno/Tahoe area, providing expert roofing solutions while skillfully navigating the unique challenges of our Tahoe weather. With a focus on solving roofing problems caused by snow, ice, and a high-altitude mountain environment, we’ve become the go-to experts in the region.
The Mills Roofing family is growing, with a second shop location in Sparks, Nevada. With our passion for quality workmanship and a mission to serve every customer we meet with excellence, we strive to continue thriving and growing while keeping our family values at the heart of our operations.
As a Temporary Customer Service Representative / Office Assistant, you will utilize your strong communication, organizational, and problem-solving skills while effectively multitasking in a fast-paced environment. This role involves handling incoming calls, managing data entry, assisting with clerical tasks, and supporting various sales operations. You will collaborate closely with team members to ensure smooth office operations and a high level of customer satisfaction. This temporary position is expected to last through the winter, with the possibility of an extension based on business needs.
Please tell us a little about yourself by sending your resume and any other supporting documents to HR@MillsRoofingInc.com, and by taking two quick surveys.
The first is a 3-4 minute survey called the Behavioral Assessment. This is not a test. There are no right or wrong answers. Just be easy about it and don’t overthink. You’ll get your results from this survey instantly via email with a PDF attachment.
The second that comes to you is a timed 12-minute Cognitive Assessment. This is not an IQ or intelligence survey – it simply tells us how quickly you will learn, adapt, and synthesize in this specific role. We do not make our hiring decisions solely based on this data alone, naturally, your prior experience and many other factors are considered.
Please copy and paste this link into a separate tab to access the Behavioral Assessment:
https://assessment.predictiveindex.com/bo/2TBN/CustomerServiceRepresentative
Key Responsibilities:
- Answer office phones, forward calls to appropriate departments, take leads, and answer basic questions about products and procedures.
- Manage CRM (Acculynx) and perform data entry (Google Sheets) for leads taken over the phone and web submissions.
- Assist team members with clerical tasks that arise during daily operations.
- Support the Sales Manager with maintaining the contract pricing database.
- Assist the Sales Coordinator in organizing home shows as needed.
- Report measurables and participate in weekly team meetings.
- Assist with weekend correspondence as needed during the Winter season.
- Perform any unforeseen duties that may arise as the company grows.
Qualifications:
- High school diploma or GED required.
- Prior experience in the roofing or construction industry is preferred, but not required.
- Bilingual skills are preferred, but not required.
- Outstanding human relations skills and a positive attitude.
- Excellent computer skills, including proficiency with Google software (Sheets, Gmail, Drive).
- Strong organizational skills with the ability to multitask and manage time effectively.
- Effective communication skills, both verbal and written, are required.
- Nevada resident with the ability to work in a fast-paced environment.
- Regular attendance and punctuality are required.
- Must be adaptable, a team player, and able to follow directions from a supervisor.
- Ability to interact well with co-workers and contribute to a positive team environment.
If you're looking to be part of a dynamic, growing team and contribute to a well-established company, apply today to join Mills Roofing!
The pay range for this role is:
20 - 20 USD per hour(Sparks)
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