What are the responsibilities and job description for the Phone Triage position at Milltown Family Physicians?
Job Summary
The Phone Triage position is a vital role within our healthcare team, responsible for assessing patient needs and providing timely responses to inquiries via phone. This position requires a compassionate individual with a strong understanding of medical protocols and the ability to communicate effectively with patients and healthcare providers. The ideal candidate will have experience in various medical fields, including ophthalmology and critical care, and will be adept at handling sensitive information while ensuring patient safety and satisfaction.
Duties
- Conduct thorough assessments of patient inquiries to determine urgency and appropriate action.
- Provide guidance on medication administration, clinic procedures, and outpatient care.
- Assist in scheduling appointments for patients based on their medical needs.
- Document patient interactions accurately in the electronic health record system.
- Collaborate with healthcare providers to ensure continuity of care.
- Educate patients on pre-procedural requirements, including spinal taps and IV insertions.
- Maintain compliance with healthcare standards and protocols.
- Respond to patient questions regarding mammography and other diagnostic services.
Skills
- Strong knowledge of ophthalmology practices and critical care protocols.
- Proficiency in medication administration procedures.
- Excellent communication skills, both verbal and written.
- Ability to work efficiently in a fast-paced environment while maintaining attention to detail.
- Familiarity with outpatient care processes and standards.
- Experience with IV insertion techniques is preferred but not mandatory.
- Compassionate approach to patient care with an emphasis on empathy and support.
- Ability to handle sensitive situations with professionalism and confidentiality.
Job Types: Full-time, Part-time
Pay: $17.00 - $24.13 per hour
Expected hours: 16 – 40 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Medical Specialty:
- Primary Care
Physical Setting:
- Clinic
Ability to Commute:
- Wooster, OH 44691 (Required)
Ability to Relocate:
- Wooster, OH 44691: Relocate before starting work (Required)
Work Location: In person
Salary : $17 - $24