What are the responsibilities and job description for the Field Service Technician position at Millwork Distributors?
Job Description Overview:
The Field Service Technician is responsible to evaluate, repair and/or replace products in the homes or businesses of the end use customer when those products are not performing to expected standards. The Field Service Technician will provide exceptional technical service and ensure the customer is comfortable throughout the process and delighted with the end results.
Responsibilities:
· Provide outstanding customer service
· Talk to customers and refer to work order to establish nature of malfunction
· Repair and replace door, window, trim and other systems
· Schedule service calls based on issue priority, location, parts availability, etc
· Order components for repairs
· Determine root cause of problem and interface with installer and/or suppliers to assist with resolution
· Be an ethical business partner to our vendor partners and customers
· Maintaining a positive attitude and strive to be a leader within our culture
· Perform additional duties and follow directions instructed by management
Job Requirements:
· Previous experience in building, woodworking, or construction required
· Professional demeanor and strong customer service focus
· Valid driver’s license and previous safe driving record
· Travel throughout Wisconsin and Midwest required
· Ability to work independently and high level of personal accountability
Physical Requirements:
· Ability to sit for long periods of time while driving and maintaining control of a vehicle
· Ability to lift and move up to 80 lbs if needed
· Ability to stoop, kneel, stand, crouch, climb ladders, bend or twist the body
· Use hands to handle, feel objects and use hand tools
· Ability to work outdoors, exposed to all weather conditions
Job Type: Full-time
Expected hours: 40 – 45 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- Day shift
- Monday to Friday
Willingness to travel:
- 75% (Preferred)
Work Location: In person