Associate Field Technician

Job Title: Associate Field Technician
Job Family: Service
Status: Non-Exempt
Reports To: Service Manager
Location: Tifton, GA

Company Overview:
Milner, Inc. is a vibrant and innovative company committed to providing our clients with the best possible service and support. We believe in investing in our employees, prioritizing diversity and inclusion, and giving back to our communities. If you're looking for a dynamic and exciting career in the business technology solutions industry, we encourage you to consider joining our team.

Job Purpose:
As an Associate Field Technician, you will be responsible for assisting with the basic maintenance and repair of Multi-Function Printers (MFP). This entry-level position is ideal for individuals beginning their career in the technical service field. You will gain hands-on experience while working under the supervision of more experienced technicians and the Service Manager.

Core Responsibilities:
Success in this role hinges on your ability to perform each job responsibility satisfactorily. These duties reflect the essential knowledge, skills, and abilities required to undertake all responsibilities. Please note that the frequency of tasks, their percentage of total work time, and work duration might vary based on department, field assignments, and territorial jurisdiction.

Primary Duties and Responsibilities:

• Assist in performing basic maintenance and cleaning of MFP devices to ensure they operate efficiently.
• Support senior technicians in diagnosing and repairing MFP devices, learning through hands-on experience.
• Help with the installation of MFP devices, including basic setup and ensuring the devices are functioning correctly.
• Learn to perform simple troubleshooting tasks, such as clearing paper jams and replacing toner cartridges, under the guidance of senior technicians.
• Provide basic on-site support to customers, focusing on routine tasks and escalating more complex issues to senior technicians.
• Maintain accurate records of service activities, including parts used and tasks completed, under supervision.
• Follow all company policies, safety guidelines, and local regulations.
• Stay informed about the basics of MFP models and standard repair procedures.
• Assist in managing inventory by reporting used parts and supplies to the Service Manager.

Training and Development:

• Participate in company-provided training programs to build foundational technical skills and understanding of MFP devices.
• Shadow senior technicians to learn best practices in MFP maintenance, repair, and customer service.

Administrative Duties:

• Assist in maintaining documentation for service calls, including logging basic information such as work orders.
• Help manage time effectively to complete assigned tasks within the designated time frame.
• Provide assistance with basic tasks related to territory maintenance and alignment as directed.

Necessary Qualifications:

• High School education or equivalent.
• Basic mechanical aptitude and a willingness to learn.
• Valid driver’s license and clean driving record.
• Reliable transportation unless a company vehicle is provided.
• Ability to follow instructions and work effectively as part of a team.
• Strong customer service skills and a positive attitude.

Desirable Qualifications:

• Basic familiarity with office equipment or technology is a plus but not required.
• General knowledge of Microsoft Suite is beneficial but not mandatory.

Working Conditions:

• Environment: Field-based with frequent travel to customer sites.
• Exposures: Moderate noise, occasional exposure to hazardous materials.
• Travel: Frequent local travel with occasional out-of-town assignments.
• Physical Conditions: Standing, walking, kneeling, stooping, lifting, and carrying equipment.