Call Center Representative

Job Title: Call Center Representative

Department: Call Center

Reports to (Title): Call Center Manager

Date: 04/08/2025

Job Overview

We are looking for a reliable and customer-focused Call Center Representative to join our team. The ideal candidate will have excellent communication skills, a positive attitude, and a passion for helping others. As a Call Center Representative, you will be the first point of contact for our customers, handling inbound calls, providing product and service information, resolving issues, and ensuring customer satisfaction.

WORK PERFORMED

• Answer customer inquiries via phone and email in a timely and professional manner.
• Strive to resolve customer issues in a way that ensures a positive customer experience.
• Ability to work with minimal Supervision.
• Coordinate with the Service Manager and Parts Team, as needed.
• Ability to maintain a high level of accuracy in preparing and entering information.
  
  

Education Requirements

• Requires high school diploma or equivalent
  
  

Experience Requirements

• Must have 1 or more years of experience in a Call Center or Customer Service experience
  
  

Additional Skills Required

• Excellent verbal and written communication skills.
• Excellent customer service skills
• Ability to manage multiple tasks simultaneously.
• Knowledge of ECI/E-Automate, ServiceNow, Microsoft Outlook, Smartsheet and excel.
• Ability to work in a team environment.
• Ability to communicate, interact and work effectively and cooperatively with people from diverse ethnic and educational backgrounds.
  
  

WORK ENVIRONMENT

• Fast-paced, collaborative, in-office.
• Work in areas which require attention to detail in a varied environment.
• General office environment. May spend long hours sitting or standing.
  
  

Special Requirements

• Employee must complete required courses as described by Human Resources for all employees.
• This description presents the major responsibilities required for this job title. Individual positions may require the performance of additional duties as assigned.
  
  

BUDGET RESPONSIBILITY

• Secure and maintain work environment; PC, Phone and other assigned equipment.