What are the responsibilities and job description for the IT Analyst, Infrastructure & Operations (IT and App Support) position at Milrose Consultants?
Company Overview :
Milrose Consultants is hiring an IT Analyst, Infrastructure & Operations (IT and App Support) in our large expanding company! This position will be in our Milrose Consultants NYC headquarters.
With over 30 years of experience, Milrose is a leading national provider of building code compliance and consulting solutions, serving clients and agencies across the U.S. Our expertise includes areas such as code analysis, land use, zoning, and permit expediting.
Summary :
The IT Analyst, I&O serves as the first point of contact for IT support within Milrose. This role is responsible for delivering technical assistance to end-users, addressing hardware, software, network, and application issues, and escalating as needed.
This role requires excellent troubleshooting and customer service skills to resolve technical incidents quickly and efficiently. The IT Analyst will also maintain IT support documentation and follow IT service management (ITSM) processes to ensure quality and consistency in IT support delivery.
Key Responsibilities :
The IT Analyst, I&O serves as the first point of contact for IT support within Milrose. This role is responsible for delivering technical assistance to end-users, addressing hardware, software, network, and application issues, and escalating as needed.
This role requires excellent troubleshooting and customer service skills to resolve technical incidents quickly and efficiently. The IT Analyst will also maintain IT support documentation and follow IT service management (ITSM) processes to ensure quality and consistency in IT support delivery.
Requirements & Responsibilities :
- Technical Support & Incident Management
Serve as the first-level support contact for IT issues via phone, email, or ticketing system.
Install, configure, and troubleshooting workstations, peripherals, and software applications.
Deliver professional and courteous support, ensuring a positive experience for all end-users.
Maintain accurate and up-to-date documentation of common issues, troubleshooting steps, and resolutions.
Monitor IT systems and services to identify potential issues proactively.
Education and / or Qualifications :
Work Schedule :
This is a full-time position, regularly scheduled for at least 40 hours per week. Our required hours of work are Monday through Friday 8 : 30am-5pm EST. Position will be expected to be in office 4 days a week.
Compensation and Benefits :
Milrose Consultants LLC is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data and individual qualifications.
Milrose Consultants, LLC. is an Equal Employment Opportunity Employer committed to diversity in the workplace. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
Notice to third party agencies : Please refrain from cold calling or emailing our team directly. Our in-house Talent Acquisition team manages all recruiting operations, including the selection and management of all external suppliers.
Salary : $70,000 - $75,000
