What are the responsibilities and job description for the IT Support Engineer position at MilSpec Talent?
Job Description
Job Description
Our client is a leading provider of IT services and software solutions specializing in global resource and activity management. With headquarters in France and offices in the United States, as well as partnerships worldwide, they have served over 130,000 users across 5,000 customer organizations since our launch. Their software is designed to streamline operations management, focusing on resource availability and allocation, scheduling, forecasting, and project tracking.
To support their expansion in the U.S. market, our client is seeking a IT Support Engineer to join their team. The IT Support Engineer will be responsible for providing exceptional technical support to customers using their software. This role requires strong problem-solving abilities, excellent communication skills, and a deep understanding of IT architectures and systems. The successful candidate will manage customer support requests, ensure timely resolution, and collaborate with internal teams to escalate complex issues as needed.
Position : IT Support Engineer
Compensation : $60K-$75K plus quarterly bonus
Location : Hoboken, NJ - Hybrid
Key Responsibilities :
Provide technical support to customers via phone, email, and ticketing system.
Manage and resolve customer support requests, including installation, deployment, upgrades, software errors, functional inquiries, and configuration updates.
Track and document all support requests from initiation to resolution within the ticketing system.
Escalate complex issues to the appropriate internal teams, such as infrastructure engineers and product development, ensuring efficient resolution.
Maintain and update support tools, including product documentation and support resources.
Communicate regular updates to customers regarding the status of their support requests.
Required Qualifications & Skills :
Bachelor's degree in Computer Science or a related field.
Minimum of 2 years of experience in software support.
Outstanding written and verbal communication skills.
Strong interpersonal skills with the ability to interact with all levels of an organization, from end-users to IT managers and executives.
Fully proficient in Microsoft Excel and word processing tools.
Analytical and problem-solving skills with a detail-oriented approach.
Ability to work both independently and collaboratively within a team.
Solid knowledge of IT architectures, including networks, client-server applications, and web-based systems.
Experience with database management systems (MySQL, SQL Server, Oracle, PostgreSQL).
Familiarity with operating systems such as Windows and UNIX.
Proficiency in using support tools such as ticketing systems, bug tracking, screen sharing, and remote control applications.
Salary : $60,000 - $75,000
