Web and Digital Support Intern

Position: Web and Digital Support Intern

Department: Communications Office

Location: Lindbergh Road, Milton Academy Campus, Milton, MA

Hours: Full-time with some flexibility around remote work

FLSA: Non-Exempt

Classification: Staff

Milton Academy is an independent college preparatory K–12 school, boarding and day in grades 9–12, located just outside of Boston.

Milton Academy cultivates in our students a passion for learning and a respect for others. Milton students grow by developing their own identities, learning from and listening to the lived experiences of others, and living and working among peers whose differences they accept with respect and care.

In our ongoing work to create an environment that confronts bias, injustice, and bigotry, we encourage each other to be open to learning, explore our histories and identities, and seek to understand the world around us with a critical lens. At Milton, we prepare students to partner with their future communities to create a more just world, and to have the courage to speak up and live by our motto, “Dare to be true.”

Summary of Position

Milton Academy is seeking a Web and Digital Support Intern to assist the Chief Communications Officer and members of the Communications team in the development and launch of a new website (Finalsite) and an intranet/student information platform (Veracross).

This intern will play a key role in building out web pages, making content updates, and organizing information and visual assets within both platforms’ content management systems. The Web and Digital Support Intern will join a dynamic communications team dedicated to delivering a thoughtful, multichannel content strategy that serves the Milton Academy community.

Essential Functions and Responsibilities

1) Front-end Website Content Management Support, Execution and Maintenance:

• Veracross / Finalsite Content Management System Support: Using page and module templates, execute plug-and-play page layouts and migrate information and media assets to the new platforms’ CMS.

• Website Updates: Execute regular updates to the school's website content, working with the team to ensure they align with school branding, user needs, and accessibility / regulatory requirements.

  • Manage calendars, event listings, and news updates via Veracross or Finalsite.

  • Integrate and maintain external feeds/inputs, and pursue best practices in website management and maintenance.

• Content Production: Responsible for managing day-to-day website content updates through platforms like Veracross and Finalsite, ensuring that faculty, staff, and students can access up-to-date information and enjoy an optimized user experience.

• User Roles & Permissions: Managing permissions for different types of users (e.g., administrative users, faculty, students) within the content management system, ensuring appropriate access levels.

2) Maintenance of Digital Assets

• Process and Organize Digital Assets: All photos, videos, PDFs and other digital assets—uploading, organizing and tagging items added to Smugmug, YouTube, Vimeo, Flickr, Issuu and other similar platforms.

  • Organize and categorize photos to aid photo library use and searchability

  • Assist faculty and staff in finding photos for their projects and publications.

3) Collaboration with Stakeholders:

• Cross-Department Collaboration: Collaborate with other communication team members to work with departments (Admissions, Advancement, etc.) across the school to develop their pages, ensuring that the content, media assets and design support their goals.

Required Skills & Qualifications:

• An understanding of how websites integrate into a larger communications strategy and how to effectively leverage digital content in audience engagement tactics.

• Familiarity with the basic workings of a web presence that serves multiple audiences with a strategy that is on brand and audience-first.

• Basic understanding of and some experience managing content in CMS platforms as well as a willingness to learn new CMS platforms as needed (training will be provided).

• Basic understanding and some experience creating digital spaces and managing multimedia content for websites

Preferred Qualifications:

• Experience managing a Finalsite based-website

• Experience working in a Veracross environment

• Familiarity with strategies for optimizing the user experience on websites

• Experience supporting the effective execution of a content strategy across multiple platforms and channels

Supervision to be received: Chief Communication Officer

Supervision to be exercised: There are no direct reports for this position; however, the ability to work both independently and collaboratively with colleagues and other departments is critical.

Education/Certification/Licensure

Required: Course work in design-related field in Web Design, Computer Science, or related field

Preferred: Experience with Finalsite or Veracross platforms (customizations, data integration, template design) is a plus.

Physical Abilities

Required:

• Must be able to work at a computer for up to 8 hours each day in conjunction with OSHA requirements.

• Must be able to move around the Milton Academy campus without restriction.

• Must be able to lift up to 20 pounds.

Competencies

Required:

• Willingness to learn

• Ability to prioritize multiple projects and tasks in a fast-paced work environment with minimal supervision.

• Strong attention to detail and problem-solving skills.

• Excellent verbal and written communication skills.

• Demonstrated computer expertise, including proficiency in Google Workspace, Microsoft Office and Adobe Creative Cloud.

• Ability to work collaboratively with internal and external constituencies.

• Understanding of confidentiality and related issues.

• Receptive to supervision and professional development.

• Desire to be a part of a dynamic educational community.

All interested internal candidates must complete an application for promotion or transfer and inform your supervisor as soon as possible.

The essential functions and basic skills have been included in this job description; it is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This position description is subject to change at any time.

An equal opportunity employer, Milton embraces diversity and the pursuit of excellence. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race (including natural and protective hairstyle), color, sex (including pregnancy and pregnancy related condition), sexual orientation, gender identity, gender expression, religion, religious creed, physical or mental disability, age, genetic information, veteran status, ancestry, citizenship, national or ethnic origin or any other status protected by applicable law.