Secret Clearance - End User Support Technician

Location: Patrick Airforce Base, FL

Clearance: United States Department of Defense Active Secret Clearance

Full Time, Salary: Competitive

Shift: 40hrs weekly

About the company: Since its founding in 1986, MILVETS Systems Technology, Inc. has been a reliable provider of quality services in the information and technology fields. As a Service-Disabled Veteran-Owned Small Business, certified by the Small Business Administration as a Small Disadvantaged Business, the company was founded to offer efficient, cost-effective information technology services to commercial and government clients.

Benefits MILVETS offers an excellent benefits package including Health Insurance, FSA, Dental Insurance, Life Insurance, Disability Insurance, Vision, 401(k), Paid Time Off, Paid Federal Holidays, Sick Leave, Military Leave.

Position Summary: Provide Information Technology support and Desktop Computer Support for SMC/RNSV.

Responsibilities:

Identifying, diagnosing and troubleshooting installed hardware and software problems in response to customer service calls.

Setting up, configuring and installing systems, upgrades, & patches to support new/existing customer personnel.

Removal and replacement of failed equipment to include peripherals, system components and or software.

Problem isolation of network connectivity, desktop hardware and or stand-alone/network installed software programs.

Installation and testing of hardware/software upgrades to be installed on user workstations.

Disconnect, relocate, and reconnect computer equipment as requested by the customer.

Update site documentation/database to reflect installed/relocated equipment.

Perform data backups, unlock accounts and accomplish basic administrator duties on customer s server(s), etc.

Develop, edit, and update user manuals and system documentation.

Enter, update and close support requests using REMEDY.

Assist customer in the identification of new equipment/software for procurement.

Setup and operate customers VTC terminal.

Interface with the local communication squadron for all network support requests requiring base/INOSC support.

Visual ReqView Helpdesk responsibilities include, creating trouble tickets, troubleshoot connectivity issues and requesting assistance and working with the VrV development team located at Patrick AFB, Florida.

Experience and qualifications:

• Self-starter. Excellent verbal and written communication skills.
• Able to work independently and within a team environment.
• Knowledge of computer systems, Windows operating systems, and Windows Office Products.
• Experience in basic hardware maintenance, upgrading, and troubleshooting of IBM Compatible hardware including peripherals, backup strategies, and server administration.
• Candidate must meet DoD 8750 requirements
• Bachelor s Degree is highly desired

Certifications: Requires DoD Approved 8570 Baseline Certification IAT Level II. (Eg. CompTIA Sec )

Clearance: Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; an Active United States Department of Defense Secret clearance is required.

Equal Employment Opportunity: Applicants for U.S. based positions with MILVETS Systems Technology, Inc. must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position. MILVETS Systems Technology is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. MILVETS Systems Technology, Inc. is an Equal Employment Opportunity/Affirmative Action Employer and maintains a Drug-Free Workplace.

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