Account Executive – Season Tickets

Job Description

The Account Executive – Season Tickets is responsible for selling new season ticket accounts and retaining a portion of season ticket accounts that they personally sold from previous years. This position will also be responsible for generating season ticket sales by bringing in new accounts and maintaining a relationship with these accounts in order to retain them annually. Additional responsibilities include provide ongoing communication via telephone, e-mail, mail and ticket system technology driven platforms including CRM, generate new business through calling prospects assigned through the lead model, lapsed Season Seat Holders, and accumulated leads from past seasons, and promote sale of new and renewal season tickets.

Essential Duties and Responsibilities include the following. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Other duties may be assigned.

• Maintain contact with all renewed season ticket accounts to provide superior service with focus of retaining accounts from year-to-year
• Build revenue through sales of all season ticket offerings for individuals, businesses, organizations, and others.
• Build relationships with accounts through organized outreach, meet and greet sessions, seat visits, and video and call campaigns
• Follow up on all sales leads to sell new season accounts. Assign seat locations for all Season accounts. Secure and process all payments of season ticket accounts
• Create and maintain customer information for both existing accounts and prospects through Customer Relationship Management program including logging of phone conversations, future action to be taken, current account status/stage, and logging customer complaints. Properly code all season ticket sales
• Attend and actively participate in weekly season ticket sales, strategic sellout, and promotional/theme night meetings coming prepared to provide input on creative sales ideas and providing feedback on successes and challenges of previous week and strategic next-steps in managing the prospect-pipeline
• Research, develop, and maintain a portfolio of season ticket accounts as assigned. Identify new market segments and market opportunities to pursue for growth of season ticket sales
• Implement strategic ticket sales strategies in support of individual, departmental, and organizational goals including but not limited to budgeted revenue goals and sellout objectives. Provide thoughts and ideas on new sales and retention initiatives for each sales campaign
• Actively participate in strategic planning meetings with peers, across all departments, to ensure the flawless planning and execution of the team’s home game games and all other events.
• Provide game day assistance with escorting participants from season ticket accounts to the field for their specific activity. Assist at various sales related events throughout the year
• Responsible for the satisfaction and retention of sales accounts by providing exceptional customer service and client satisfaction.
• Represent the sales team on assigned game dates in designated locations.
• Meet daily outbound call, meeting, and other communication quotas, in order to attain individual and departmental sales goals
• Handle additional projects as assigned by Vice President – Ticket Sales, General Manager, Vice President of Business Development and Operations, and/or President
• Responsible for generating and developing new business with the objective being to meet and surpass individual and team sales goals. Methods include, but are not limited to, prospecting, appointment setting, face to face meetings, canvassing & cold calling
• Responsible for the achievement of ticket sales goals and strategies.
• Participate in community functions, such as local chamber events. 
• Assist other departments and support other team-wide needs when necessary.
• Responsible for other duties, as assigned.
• Pull tarp on field, as necessary

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and/or Experience

Bachelor's degree (B. A.) from four-year college or university; and one to three years related experience and/or training; or equivalent combination of education and experience. Previous sales experience preferred.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is frequently required to stand; walk; sit and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 50 pounds.  The employee must be able to run for short periods of time. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly exposed to outside weather conditions, which may include heat, cold and various forms of precipitation. The employee is occasionally exposed to moving mechanical parts. The noise level in the work environment is usually moderate.

Work Hours                                                     

Business hours are Monday – Friday 9:00am – 5:00 pm, however, additional hours will be required on weekends, evenings and some holidays. Must work all home games.