What are the responsibilities and job description for the Account Executive - Ticket Sales position at Milwaukee Brewers?
Job Description
The Account Executive – Ticket Sales will be responsible for selling new season ticket accounts and retaining a portion of season ticket accounts that they personally sold from previous years. Responsible for generating group ticket sales by bringing in new accounts and maintaining a relationship with these accounts in order to retain them annually. Provide ongoing communication via telephone, e-mail, and mail correspondence. Generate new business through calling prospects assigned through the lead model, lapsed Season Seat Holders and accumulated leads from past seasons. Promotes sale of new and renewal season and group tickets.
Core duties for this role include, but are not limited to:
- Maintain contact with all renewed season ticket accounts as well as all group accounts to provide superior service with focus of retaining accounts from year-to-year
- Build relationships with accounts through organized meet and greet sessions at the Season Seat Holder Headquarters, seat visits, video and call campaigns
- Follow up on all sales leads to sell new season ticket and group accounts. Assign seat locations to new season ticket accounts and group accounts. Secure and process all payments of new season and group ticket accounts
- Create and maintain customer information for both existing accounts and prospects through Customer Relationship Management program including logging of phone conversations, future action to be taken and logging customer complaints. Properly code all season and group ticket sales
- Attend and actively participate in weekly sales meetings coming prepared to provide input on creative sales ideas and providing feedback on successes and challenges of previous week
- Provide thoughts and ideas on new sales and retention initiatives for each sales campaign
- Provide game day assistance with escorting pre-game participants from large group season ticket accounts to the field for their specific activity. Assist at various sales related events throughout the year
- Represent the Sales Team at the Season Seat Holder Headquarters on assigned game dates
- Identify market segments and market opportunities to pursue for growth of ticket sales
- Meet daily call quotas in order to attain individual and departmental sales goals
- Handle additional projects as assigned by Vice President – Ticket Sales, Senior Director - Ticket Sales, and Director - Group Sales
The ideal candidate will have 2 years of experience in ticket sales, as well as excellent customer service, communication and interpersonal skills.
Our Pitch
You come here to make a difference. We are a purpose-led organization, focused on building an inclusive and engaging culture that fosters excellence, collaboration and ingenuity. We strive to be a model employer and cultivator of talent, empowering our teams to drive innovation through the inclusion of diverse thoughts, ideas and perspectives. We operate at the highest standard of excellence, investing in the development of our staff across all levels and embracing differences through a culture of respect and understanding.
We are proud to offer a highly competitive perks and benefits package including:
- Exceptional health and dental rates, and fully covered vision package
- 401(K) match and an additional annual contribution from the Club
- Unlimited vacation time
- 11 paid holidays
- Paid parental leave
- Collaborative recognition program and incentives
- Leadership development programming
- Online educational platform for personal and professional development
- Employee Resource Groups
- Employee Assistance Plan (EAP)
- Paid time off for volunteering
- Year-round diversity, equity and inclusion training and development
- Brewers Home Game tickets, promotional giveaways and other discounts!
For more information about our Crew, other benefits and insight into our Club culture please visit our Careers Page.
