Guest Relations

Job Description

As part of the Game Day Operations team, Guest Relations staff take pride in the excellent service we provide our fans and guests each and every time they come to a ballgame or event at American Family Field. Guest Relations staff are responsible for welcoming, greeting and/or providing stadium related information/assistance while offering the finest customer service to American Family Field guests. They do a great deal of walking, climbing stairs and standing on concrete surfaces in both cold and hot weather.

Core duties for this role include, but are not limited to:

• Greet and positively engage with all guests upon entry and during their visit at American Family Field
• Treat our guests with courtesy and respect and assist them to ensure their visit is safe, clean, fun, and family-friendly
• Provide event information and general ballpark directions
• Perform some Usher duties such as covering other staff members for breaks, ushering doors, elevators, and escalators, as well as Wheelchair Service duties
• Ensure fan compliance with American Family Field and MLB policies/procedures
• Direct and maintain control over queue formations at gate entrances
• Communicate with appropriate staff to coordinate optimal entrance into ballpark for fans and guests
• Provide instruction and guidance to all fans and guests about the expectations upon entrance at gates (i.e. screening procedures, prohibited items, special assistance options)

The ideal candidate will have a high school diploma or general education degree (GED); and six to twelve months related experience and/or training; or equivalent combination of education and experience, as well as:

• Employees must communicate well and be friendly, knowledgeable, well-groomed, assertive and able to intervene in conflict situations
• Must have the ability to provide excellent customer service to all fans and guests in a professional, respectful, and friendly manner
• Must be available to attend training sessions, stadium tours and other events as necessary throughout the year
• Willing to learn and use programs on your computer and/or mobile phone to submit availability and complete necessary employment training
• Must be available to work weekdays, weeknights, and weekends during baseball season
• Must be available to work special events including concerts
• Must be available to arrive up to three (3) hours prior to game time
• Must be able to stand for up to five (5) hours at a time
• Must be able to work in all weather conditions
• Must be at least 18 years of age

Work Hours                                                     

Hours vary according to the game and event schedule.  Must be available to arrive up to three (3) hours prior to game time.

Physical Demands

While performing the duties of this Job, the employee is regularly required to use hands to handle or feel and talk or hear. The employee is regularly required to stand, walk, climb stairs and reach with hands and arms. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must regularly lift and /or move up to 30 pounds.  Specific vision abilities required by this job include close vision, distance vision, peripheral vision and ability to adjust focus.

Our Team

The Game Day Operations team is an integral part of the Brewers Game Day, providing the best fan experience possible at American Family Field. Our team is here to welcome guests to our beautiful ballpark, assist guests during games, concerts and other events while providing a safe, family friendly experience.

Our Pitch

You come here to make a difference. We are a purpose-led organization, focused on building an inclusive and engaging culture that fosters excellence, collaboration and ingenuity. We strive to be a model employer and cultivator of talent, empowering our teams to drive innovation through the inclusion of diverse thoughts, ideas and perspectives. We operate at the highest standard of excellence, investing in the development of our staff across all levels and embracing differences through a culture of respect and understanding.

Perks

• Ballpark discounts
• Recognition program and incentives
• Diversity, equity and inclusion training and development

For more information about our Crew, other benefits and insight into our Club culture please visit our Careers Page.