What are the responsibilities and job description for the Premium Services Account Manager position at Milwaukee Bucks, Inc?
Job Title: Premium Service Account Manager
Class: Full-Time
Reports to: Director, Premium & Ticket Retention
Location: Milwaukee, WI (On-Site)
The Milwaukee Bucks are looking for dedicated people who embrace diversity, equity & inclusion in a workplace where everyone feels valued and inspired.
It all begins with outstanding talent; it all begins with YOU! #FearTheDeer
What We Offer:
- Comprehensive health benefits including medical, dental, and vision plans, as well as mental health resources
- 8 weeks of paid time off for parents to welcome newborns, adopted and foster children
- Unlimited PTO
- Professional Development through our internal learning & development program - Antler Academy
- Employee Resource Groups
- Milwaukee Bucks and NBA League Discounts
- Qualified Parking and Phone Allowance
Summary:
The Premium Service Account Manager will be responsible for increasing premium revenue with a focused approach on growing and managing Bucks premium, suite and loft accounts, seeking out referrals, prospecting new sales, and providing the highest level of customer service to our premium client base. Core to this role is the ability to grow and manage large numbers of accounts, build relationships over multiple year contracts and close business while maintaining an aggressive sales approach, all in coordination with the process and focus of the entire Bucks sales and service team. This role will be compensated for renewal, new plan, group and suite/loft sales.
Responsibilities
- Maintain full menu working knowledge of all premium products, season ticket plans (renewal and new), group and suite products to sell when applicable for Bucks, Concerts/Shows, and Marquette Basketball.
- Manage renewal/sales process from start to finish – assess and qualify potential clients, create proposals, present solutions, close sales and fulfill all terms of sale.
- Maintain and grow relationships with our Premium Members.
- Work closely with the Premium sales team to drive business and renew leased premium business.
- Work flexible hours based on changing priorities that includes evenings, weekends, and holidays.
Qualifications
- Bachelor’s Degree required.
- Minimum 3 years of sales/service experience or related field and retaining business clients.
- Bilingual is a plus!
- High Proficiency in both written and verbal communications (public speaking and presentation).
- Excellent relationship building, collaboration, and interpersonal skills.
- Have an assertive, persistent, and results-oriented approach.
- Strong time-management, organization, and analytical skills.
- Strong work ethic with high personal accountability, business ethics, and morals.
- Ability to be flexible, prioritize, and manage multiple tasks/projects.
- Ability to coordinate multiple events and exceed customers’ expectations.
- Proficient in Microsoft Office Applications (including Microsoft Teams).
- Knowledge of Archtics ticketing software and Microsoft-based CRM platforms is a plus!
All offers for employment with the Milwaukee Bucks are contingent upon the candidate having successfully completed a criminal background check. We will consider people with criminal histories in a manner consistent with the requirements of applicable local, state, and Federal laws.
The Milwaukee Bucks is an Affirmative Action and Equal Opportunity Employer, Ethnic Minority/Women/Disabled/Veteran/Gender Identity/Sexual Orientation.
We provide our employees with a robust employee benefits plan that focuses on the mental and physical wellness of our team. We strive to offer a flexible work environment that allows our team members to be productive in both their work and home lives.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
