Child Support Specialist

Interested in joining Milwaukee County? Milwaukee County is searching for authentic people who are out to change the game and bring their whole selves to work every day.

Milwaukee County oversees operations from our Airport, Behavioral Health, Child Support Enforcement, Combined Court Operations, Sheriffs Department, Community Reintegration Center, Human Services, Parks, Public Safety, Public Works, Fleet Operations, Transportation, and at the Zoo. Our departments are also dedicated to our Seniors in the Department on Aging, those with Disabilities, and Veterans Affairs. Our employees also remain committed to serve the cultural, human, recreational and social needs of the entire community.

Milwaukee County offers a wide variety of interesting jobs for people who want to make a difference in our community. Milwaukee County provides a competitive benefit package and is an Equal Opportunity Employer. If disability related accommodations are needed, please contact 414-278-3936.

We are searching for Changemakers to come and join our team and discover our diverse and versatile community of independent spirits and unique talents, we are redefining the way you think about Milwaukee County!

CHILD SUPPORT SPECIALIST
Pay Rate: $19.88 to $29.83 Hourly
Closing Date: March 12, 2025 or upon receipt of the first 50 application submissions received.

Job Summary: The Child Support Specialist monitors child support caseloads for all appropriate enforcement actions in accordance with Federal Regulations and mandated time frames.

Essential Duties and Responsibilities:

• Manage and monitor sizeable child support caseloads for delinquency and compliance with court orders. Prioritize computerized work items and reports taking appropriate enforcement actions. Prepare legal documents including drafting of pleadings to initiate actions.
• Engage with case participants in person, by phone, email, or mail to provide case and procedural information. Negotiate payment plans to prevent or resolve administrative enforcement actions.
• Review and evaluate routine and specialized reports. Make determinations regarding case needs and follow through accordingly. Review case data elements for accuracy, make appropriate corrections and updates on invalid data and document required case events and activities.
• Correspond by phone, fax, mail and email with case participants and other business agencies ensuring responses are completed in a timely manner.
• Perform all other duties as may be assigned.

Minimum Education and Experience Required:

• Current resident of the State of Wisconsin
• Graduation from high school or G.E.D. equivalent required
• Two (2) years of office experience conducting interviews and working with the public required
• Basic knowledge of all related computer and software applications, such as word processing and spreadsheets.

Preferred Experience:

• The ability to work with and provide services to individuals who are representative of a diverse, multi-cultural cross section of our community including individuals of all socio-economic levels which is crucial to this position

Knowledge, Skills, and Abilities: Knowledge of legal documents and their purpose with strong organizational skills. Polished communicator possessing interviewing skills. Understands basic accounting with excellent mathematical skills. Knowledge and skilled in the use of personal computers and the ability to enter and retrieve information. Perform basic word processing duties, including the generation of correspondences, legal documents and reports. Sound analytical skills and detail orientated with strong problem-solving skills to quickly access and determine client-based issues. Able to work independently with minimal supervision, effectively and harmoniously with the general public, attorneys, court officials, community-based agencies, law enforcement and other governmental departments.
NOTE: This ORIGINAL APPLICATION is open to qualified residents of the State of Wisconsin at the time of application. Candidates need to submit a full account of their training and experience (i.e., by submitting an up-to-date resume or by fully completing the application) during the application process and may also be asked to take additional written or performance tests as part of the selection process.
APPLICANTS MUST POSSESS MINIMUM QUALIFICATIONS AT TIME OF FILING APPLICATION

PGNR17 KM

Milwaukee County is committed to fostering an equitable working environment, free from discrimination and harassment, on the basis of any characteristic protected by law. We prohibit any form of discrimination, harassment based on race, color, religion, sex, gender, gender identity or expression, sexual orientation, pregnancy, pregnancy related condition, national origin, age, disability, FMLA status, sexual orientation, military status, marital status, or any other category or status that is now or in the future protected by federal, state, and local law. We maintain a drug-free workplace and perform pre-employment substance abuse testing, background checks and pre-employment physicals subject to job requirements. If special accommodations are needed, please contact 414-278-3936.

Salary : $20 - $30