Customer Service Rep

Join Milwaukee Electronics – 70 Years of Innovation & Excellence

Company Overview

Milwaukee Electronics is a leading provider of innovative manufacturing solutions, combining decades of experience with cutting-edge technology to deliver superior results. Our mission is to empower businesses with tailored solutions, enabling growth and success in an ever-evolving market. With a strong emphasis on collaboration, quality, and customer satisfaction, we are committed to driving innovation and shaping the future of manufacturing.

As a Customer Service Representative, you’ll play a vital role in maintaining strong customer relationships and ensuring smooth communication between our teams and clients. If you’re passionate about delivering exceptional service and growing your career in a dynamic industry, we want to hear from you!

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Provide detailed, accurate, and timely information to customers regarding:
  Purchase orders and scheduling
  Returns and credit processing
  Forecast maintenance
  Quotations
  New product Development
  Customer records
• Primary point of contact via email, phone and in person for customers.
• Review customer requests and orders for accuracy and resolve discrepancies.
• Proactively alert the customer of any issues (delivery, quality, cost, etc.) and propose solutions were
  possible.
• Be the voice of the customer and advocate for their needs for the rest of the company.
• Track customer complaints and returns to ensure timely proper corrective action.
• Lead internal team meetings regarding customers’ new product development and growth.
• Work with program managers to grow existing customers.
• Practice and participate in Continuous Improvement and Lean activities, supporting change and identifying ways to improve processes and efficiency.
• Other duties as assigned.

EDUCATION AND EXPERIENCE
The successful candidate will possess the following combination of experience, knowledge, and skills:

• Minimum of three (3) years’ experience in customer service, preferably in a manufacturing environment
  and/or in the electronics industry.
• Experience in managing customer relationships, including quoting and negotiations, as well as delivery
  and quality performance management.
• The position is onsite in our Milwaukee, WI office, however, there is some flexibility for some remote work.
• Familiarity with working within an ERP/MRP system.
• Familiarity with vendor management techniques.
• Strong data entry, problem-solving abilities, and prioritization skills.
• Must maintain the ability to be a positive, customer-oriented problem solver within a team environment.
• Intermediate MS Office experience (Excel, Word and Outlook).
• Ability to read, write and comprehend English.
• Must be adaptive and supportive of change.
• Attendance is critical in this position.

PHYSICAL DEMANDS

• Office and Manufacturing environment.
• May sit or stand for long periods of time.
• Maybe required to wear Personal Protective Equipment (PPE) in designated areas on the manufacturing
  floor.

MILWAUKEE ELECTRONICS IS AN EQUAL OPPORTUNITY EMPLOYER 

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or age. If you are an individual with a disability and need a reasonable accommodation in the application or hiring process, please contact Human Resources at 414-228-5000 or HR@milwaukeeelectronics.com. For more information about our commitment to equal employment opportunity, please see this government poster: Your Rights: Workplace Discrimination is Illegal” Poster | U.S. Equal Employment Opportunity Commission (eeoc.gov) 

Because this job has access to controlled technology, we must comply with ITAR. Any job offers will be contingent on verification that the candidate is a U.S. person (i.e., U.S. citizen, U.S. nationals, lawful permanent resident, or individual granted asylum/refugee status in the U.S.) or can otherwise satisfy ITAR compliance requirements. If applicable, if an individual is not a U.S. person, our policy is to not take the extra step of seeking approval from the federal government for that person to work in this position.

Upon hire, the successful candidate must present acceptable proof of identity and current authorization to work in the U.S., as required on Form I-9. We do not provide sponsorship support for employment-based visas such as H-1B.