What are the responsibilities and job description for the Powersports Apparel, Parts, & Accessories Sales position at Milwaukee PowerSports?
Milwaukee Powersports has an opening for an Apparel, Parts, & Accessories specialist with knowledge in the powersports industry to join our Accessories Department. Applicants are expected to interface with customers directly (walk-in, telephone, online) to help determine their needs and supply them accordingly. Additionally, engage with the service department to ensure their parts and accessories needs are being met in a prompt and timely manner for our customers. This would be a great move for someone from a car dealership or big box parts retailer (AutoZone, O'Reilly, NAPA, Advanced Auto Parts) setting in Milwaukee metro.
RESPONSIBILITIES:
- Greet customers immediately, in a courteous and friendly manner
- Update POP Displays
- Assemble Merchandise and fixtures
- Share with customers your knowledge of the of "Good, Better and Best" products that we sell.
- Keep parts department clean and orderly
- Staying up-to-date with our powersports gear brands and product knowledge.
- Maintain and deliver awesome, personal & useful support to potential or existing customers who contact us
- Resolve issues to ensure customers are satisfied with their buying experience.
- Recommend related parts which may be required
- Follow up on new unit customers frequently to capture aftermarket parts & accessory sales.
- Attempt to locate rare parts
- Ability to work with several customers at once, while maintaining individual customer satisfaction
- Handle telephone transactions quickly and courteously
- Alert customers of any sales, specials or new merchandise
- Accept payments for merchandise and keep cash register drawer accurate
QUALIFICATIONS:
Outgoing, friendly personality and superior communications/customer service skills.
Knowledge and experience with repair and servicing of our OEM product lines is a plus.
- Experience connecting with customers in a friendly manner in person/on the phone.
- Feels confident answering calls, entering orders in computer system, talking to customers and providing information necessary to allow the customer to make an informed buying decision. Maintains current product knowledge.
- Consistently show a positive attitude and be a genuine team player.
- Takes ownership of the customer's experience by carrying out assignments that allow the dealership to leave a positive impression with the customer.
- Willing to work Saturdays
- Can lift 50 Lbs.
