Business Development Analyst

Business Development Analyst

Milwaukee, WI, USA

Req #2201

Tuesday, February 4, 2025

Interested in joining Milwaukee County? Milwaukee County is searching for authentic people who are out to change the game and bring their whole selves to work every day.

Milwaukee County oversees operations from our Airport, Behavioral Health, Child Support Enforcement, Combined Court Operations, Sheriffs Department, Community Reintegration Center, Human Services, Parks, Public Safety, Public Works, Fleet Operations, Transportation, and at the Zoo. Our departments are also dedicated to our Seniors in the Department on Aging, those with Disabilities, and Veterans Affairs. Our employees also remain committed to serve the cultural, human, recreational and social needs of the entire community.

Milwaukee County offers a wide variety of interesting jobs for people who want to make a difference in our community. Milwaukee County provides a competitive benefit package and is an Equal Opportunity Employer. If disability related accommodations are needed, please contact 414-278-3936.

We are searching for Changemakers to come and join our team and discover our diverse and versatile community of independent spirits and unique talents, we are redefining the way you think about Milwaukee County!

Closing Date : Closing Date : 2 / 18 / 2025 or upon receipt of the first 50 application submissions

Business Development Analyst

Information Management Services Department, Full-Time

Pay Range : $35.60 - $53.40

Job Summary - The IT Business Solutions team is seeking a highly curious and growth-oriented individual who is passionate about acting as a strategic partner and technical leader to IMSD clients. Understanding the strategic vision of IMSD, the County Executive, and their clients to ensure that business requests can be optimized. To effectively optimize a request a Business Analyst must understand exactly the problem the request is trying to solve, including timing, budget, and resource availability (i.e. Requirements gathering) and assess how the problem impacts the current process and adheres to their client's goals (i.e. Strategic vision assessment).

Job Responsibilities :

• Facilitate strategic client update meetings to understand a client department's strategy and vision in conjunction with current business practices to develop potential technology solutions that enhance business functions.
• Manage client expectations regarding resource availability, work with client to strategize and prioritize business needs.
• Partner with Business Relationship Manager and IMSD leaders to convey client priorities against the portfolio of client demand.
• Facilitate the IMSD work intake process by translating and documenting client business and high-level functional requirements for review, approval, and execution.
• Collaborate with sponsors to determine project scope, priority, and vision.
• Conduct interviews to gather high-level functional business requirements via workshops, questionnaires, surveys, site visits, workflow storyboards, use cases, scenarios, and other methods.
• Support the Business Analyst (BA) in gathering and documenting detailed business requirements. BDA fills the BA role when a BA is not assigned.
• Analyze and verify requirements for completeness, consistency, comprehensibility, feasibility, and conformity to standards.
• Identify and establish scope and parameters of requirements analysis on a project-by-project basis to define project impact, outcome criteria, and metrics. Gain an understanding of client project priority to advocate for client's project during project intake.
• Work with stakeholders and project team to prioritize collected requirements.
• Support IMSD work intake processes, including conveying client priorities, collaborating with clients on project timing, supporting sizing / estimating, and project execution.
• Understand portfolio of IMSD projects and communicate impact to client departments.
• Understand the business process and technology footprint to collaborate with client departments and identify areas for enhancement using process improvement tools. These enhancements may vary in both complexity and timing (e.g., ad-hoc assessments or projects that require portfolio management processes).
• Assist in conducting research on software and hardware products to meet agreed-upon requirements and to support purchasing efforts. Assist in the development of request for proposals (RFPs), vendor contracts, and serve as the point of contact with vendors that provide maintenance on key client applications.
• Participate in the QA of purchased solutions to ensure features and functions have been enabled and optimized.
• Translate conceptual user requirements into functional requirements in a clear manner that is comprehensible to developers / project team.
• Create process models (current state, future state, process flow diagrams, etc.), specifications, diagrams, and charts to provide direction to developers and / or the project team.
• Develop and conduct peer reviews of business requirements to ensure that requirement specifications are correctly interpreted.
• Assist with the interpretation of user requirements into feasible options and communicate these back to the business stakeholders.
• Manage and track the status of requirements throughout the project lifecycle; enforce and redefine as necessary.
• Communicate changes, enhancements, and modifications of business requirements - verbally or through written documentation - to project managers, sponsors, and other stakeholders so that issues and solutions are understood.
• Provide guidance and / or instruction to junior staff members.
• Research, review, and analyze the effectiveness and efficiency of existing requirements-gathering processes and develop strategies for enhancing or further leveraging these processes.
• When assigned, adhere to the IMSD IT Project Management Office (IT PMO) standards and manage key aspects of projects, which includes project scope, timelines, budget, resource management, requirements, and status updates. This may also include managing contractors, consultants, and consultant relationships during projects.
• Function as a conduit between IMSD's service delivery pillars and a client department (i.e., "voice of the customer") to understand technology issues, including documenting the problem, solving problems, or escalating within IMSD.
• Coordinate with clients, vendors, IT Project Managers, and the IMSD Governance pillar to manage technology purchases, renewals, etc.
• Other duties as assigned

Minimum Requirements :

Preferred Previous Experience / Skills :

Knowledge & Experience

Personal Attributes

NOTE : This Original application is open to qualified residents of the United States. Appointee must establish Wisconsin State residency within six (6) months of starting date. Candidates need to submit a full account of their training and experience (i.e., by submitting an up-to-date resume or by fully completing the application) during the application process and may also be asked to take additional written or performance tests as part of the selection process.

APPLICANTS MUST POSSESS MINIMUM QUALIFICATIONS AT TIME OF FILING APPLICATION

Milwaukee County is committed to fostering an equitable working environment , free from discrimination and harassment , on the basis of any characteristic protected by law. We prohibit any form of discrimination , harassment based on race, color, religion, sex, gender, gender identity or expression, sexual orientation, pregnancy, pregnancy related condition, national origin, age, disability, FMLA status, sexual orientation, military status, marital status, or any other category or status that is now or in the future protected by federal, state, and local law. We maintain a drug-free workplace and perform pre-employment substance abuse testing, background checks and pre-employment physicals subject to job requirements. If special accommodations are needed, please contact 414-278-3936.

Other details

Information Technology

2 Professionals

Hourly

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Salary : $36 - $53