What are the responsibilities and job description for the Medical Front Desk Receptionist position at MIMI JIMENEZ?
Benefits:
- Bonus based on performance
- Dental insurance
- Health insurance
Job Title: Medical Front Desk Receptionist
Location: Cervello-Wellness – North Bethesda, MD
Job Type: Full-Time / In person
Job Type: Full-Time / In person
About Cervello-Wellness:
Cervello-Wellness is a growing outpatient mental health and wellness clinic in North Bethesda, MD, offering innovative, evidence-based care for individuals across the lifespan. Our multidisciplinary team provides services including psychiatric evaluations, medication management, ADHD testing, Spravato (esketamine) treatment, and holistic wellness support. We are committed to creating a warm, welcoming environment for our patients and their families.
Position Summary:
We are looking for an enthusiastic and professional Medical Front Desk Receptionist to be the welcoming face of Cervello-Wellness. As the first point of contact for patients, you will play a vital role in creating a supportive and smooth experience from check-in to check-out. This role requires strong communication skills, attention to detail, and the ability to thrive in a dynamic clinical setting.
Key Responsibilities:
Patient Support & Office Coordination
- Greet patients and visitors with professionalism and warmth
- Answer phone calls, route messages, and respond to inquiries with empathy and discretion
- Schedule and manage appointments for psychiatric, wellness, and Spravato treatments
- Ensure accurate and up-to-date patient registration, insurance, and intake forms
Administrative Tasks
- Perform patient check-in and check-out processes, including consent forms and follow-up scheduling
- Verify insurance and process prior authorizations (especially for Spravato or ADHD services)
- Collect co-pays and payments, issue receipts, and reconcile daily transactions
- Maintain the cleanliness and organization of the front office and waiting area
Team Collaboration
- Communicate efficiently with psychiatric providers, clinical staff, and wellness practitioners
- Help monitor patient flow and assist with coordination of care and room assignments
- Uphold HIPAA standards and maintain confidentiality of all patient information
- Support special projects or clinic operations as assigned by the Office Manager
Qualifications:
Required:
- High school diploma or equivalent
- Minimum 1 year of experience in a healthcare or behavioral health setting
- Professional and courteous demeanor with excellent verbal and written communication
- Proficiency in EMR systems, scheduling tools, and Microsoft Office
- Strong multitasking and organizational skills in a fast-paced environment
Preferred:
- Familiarity with mental health services, ADHD testing, and Spravato coordination
- Experience in verifying insurance benefits and handling prior authorizations
- Bilingual (Spanish or other languages) a plus
What We Offer:
- Competitive hourly rate
- Paid time off and holidays
- Opportunities for training and professional development
- Friendly and mission-driven work environment
- Staff discounts on wellness services
Clinic Hours:
Monday–Friday, 8:30 AM – 5:00 PM
Salary : $26
