What are the responsibilities and job description for the Front Office Clerk Swing Shift position at MIND 24-7?
Why MIND 24-7 ?
MIND 24-7 is an Arizona-based company that is fundamentally changing delivery of behavioral health care by offering accessible and immediate walk-in mental health facilities that are open 24 hours a day. Services provided include Psych Express Care (2-3 hour intervention), Psych Crisis Care, and Psych Progressions (Outpatient Therapist Services). MIND 24-7 not only enhances the quality of patient care, but reduces pressure on the mental health system, reducing costly emergency room visits, in-patient treatment, and readmissions for crisis care. In the first year, with now over 450 team members, the company has opened three facilities in the Greater Phoenix area and has served over 10,000 individuals in need of care. Immediate rapid expansion into additional states is planned for the coming year.
The Patient Liaison works in a fast-paced environment providing administrative support to the multidisciplinary team providing crisis services. Duties include fielding telephone calls, scheduling appointments or meetings, ordering and receiving supplies, receiving, and directing visitors, word processing, registration and insurance verification, and filing. Strong software skills are required, as well as Internet research abilities and strong communication skills.
Essential Job Functions:
- Greets and welcomes incoming patients, community members and arriving professionals, including answering phone calls
- Registers incoming patients into the electronic health record and verifies insurance
- Assists in the intake and discharge process for patients
- Assists in the involuntary process of Title 36, as needed for patients
- Coordinates the chair assignment, patient contact information and information from outside agencies
- Assists as requested by the multidisciplinary team in administrative tasks for the center
- Other duties as assigned
- Depending on setting, may also:
- Float among various clinical services, where qualified and competent
POSITION QUALIFICATIONS
Minimum Qualifications:
- High School Diploma or Equivalent
Preferred Qualifications:
- High School Diploma or Equivalent and 3 years of administrative experience
- Level 1 Fingerprint Clearance Card, or ability to obtain upon hire\
- Food Handlers Card desired or willingness to obtain or willingness to obtain has context menu
With a passion for hiring and retaining the best, MIND 24-7 offers the most competitive benefits in the market for full-time Team Members! Included are medical, dental, vision, health savings account, flexible spending accounts, telemedicine, company paid life insurance and disability, voluntary plans, discounted gym memberships, 401K with company contribution and generous paid time off along with holidays.
