Demo

Senior Lead Patient Navigator (Internal Candidates Only)

MIND 24-7
Mesa, AZ Full Time
POSTED ON 2/10/2025
AVAILABLE BEFORE 5/10/2025

Job Description

Job Description

Why MIND 24-7 ?

MIND 24-7 is an Arizona-based company that is fundamentally changing delivery of behavioral health care by offering accessible and immediate walk-in mental health facilities that are open 24 hours a day. Services provided include Psych Express Care (2-3 hour intervention), Psych Crisis Care, and Psych Progressions (Outpatient Therapist Services). MIND 24-7 not only enhances the quality of patient care, but reduces pressure on the mental health system, reducing costly emergency room visits, in-patient treatment, and readmissions for crisis care. In the first year, with now over 450 team members, the company has opened three facilities in the Greater Phoenix area and has served over 10,000 individuals in need of care. Immediate rapid expansion into additional states is planned for the coming year.

  • Internal Candidates Only Schedule : Monday-Friday 1pm-9pm

JOB SUMMARY

The Senior Lead Patient Navigator provides case management and care coordination as part of a multidisciplinary clinical team, which includes : Navigator, Nurse, Behavioral Health Medical Professional (BHMP), Patient Advocate and Patient Care Coordinators under the direction of Assistant General Manager. The Senior Lead Patient Navigator will be responsible for coordination of care activities, follow up activities, resource development, assessment, and treatment planning, staffing cases with clinical team members and discharge planning. Additionally, the Senior Lead Patient Navigator will train team members on coordination of care activities, follow up activities, resource development, assessment, and treatment planning, staffing cases with clinical team members and discharge planning. The Senior Lead Patient Navigator will oversee Patient Navigator case management productivity. The Senior Lead Patient Navigator is a member of the shift leadership team that manages the units and patients.

ESSENTIAL JOB FUNCTIONS

  • Facilitation and monitoring of daily activities and coordination of care with Crisis Observation Unit, Express and Progressions
  • Communication with the clinical team to ensure client's goals and objectives are clear
  • Monitoring and coordination efforts with family members and team on service delivery methods and options
  • Staffing patients with other team members
  • Coordination client appointments with clinical team members
  • Makes recommendations to identify how to assist patient with any social determinant needs identified
  • Training new team members on the daily duties of a Patient Navigator job
  • Conduct ongoing training of Patient Navigators
  • Responsible for conducting chart audits of Patient Navigators, ensuring accuracy, completion and compliance
  • Oversee Patient Navigator case management productivity
  • Educate team members working with patient and family to educate on needed services as well as advocate for additional services identified
  • Performance of case management duties as defined in each member's individualized treatment plan
  • Monitoring completion of all needed documentation for behavioral services provided
  • Manage a patient caseload
  • Participate in ongoing education, including in-services, training, and other activities to maintain and improve
  • Demonstrate competency through post-testing, skill observation, and performance as assessed by direct supervisor.
  • Will attend supervision sessions as required.
  • Will complete all other required trainings as assigned.
  • Other duties as assigned
  • POSITION QUALIFICATIONS

    Minimum Qualifications :

  • Bachelor's degree in behavioral health or related healthcare field or High School Diploma or equivalent and 4 years of behavioral health experience
  • Management or supervisory experience
  • Level 1 Fingerprint Clearance Card, or ability to obtain upon hire
  • Preferred Qualifications :

  • Master's degree in behavioral health or related healthcare field
  • Associate license of LAC, LMSW, or equivalent within the state of practice
  • Understanding of Medicaid and commercial insurances in the region, and Medicare system
  • Knowledge of resources in the region
  • Knowledge of the Child Welfare System, Mental Health Legal System, Elder Abuse Reporting System,
  • Victim Notification processes, safety planning, and ASAM / Calocus / Locus
  • Prior experience providing crisis services and / or working in a psychiatric facility
  • Current licensure in state which services are being rendered (LCSW, LMSW, LAC, LPC, or LMFT) and / or identified as a Clinical Supervisor
  • With a passion for hiring and retaining the best, MIND 24-7 offers the most competitive benefits in the market for full-time Team Members! Included are medical, dental, vision, health savings account, flexible spending accounts, telemedicine, company paid life insurance and disability, voluntary plans, discounted gym memberships, 401K with company contribution and generous paid time off along with holidays.

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    Job openings at MIND 24-7

    MIND 24-7
    Hired Organization Address Phoenix, AZ Full Time
    Why MIND 24-7 ? MIND 24-7 is an Arizona-based company that is fundamentally changing delivery of behavioral health care ...
    MIND 24-7
    Hired Organization Address Mesa, AZ Full Time
    Job Description Job Description Why MIND 24-7 ? MIND 24-7 is an Arizona-based company that is fundamentally changing del...
    MIND 24-7
    Hired Organization Address Mesa, AZ Full Time
    Why MIND 24-7 ? MIND 24-7 is an Arizona-based company that is fundamentally changing delivery of behavioral health care ...
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    Hired Organization Address Phoenix, AZ Full Time
    Why MIND 24-7 ? MIND 24-7 is an Arizona-based company that is fundamentally changing delivery of behavioral health care ...

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