Workforce Scheduling Coordinator

Why MIND 24-7 ?

MIND 24-7 is an Arizona-based company that is fundamentally changing delivery of behavioral health care by offering accessible and immediate walk-in mental health facilities that are open 24 hours a day. Services provided include Psych Express Care (2-3 hour intervention), Psych Crisis Care, and Psych Progressions (Outpatient Therapist Services). MIND 24-7 not only enhances the quality of patient care, but reduces pressure on the mental health system, reducing costly emergency room visits, in-patient treatment, and readmissions for crisis care. In the first year, with now over 450 team members, the company has opened three facilities in the Greater Phoenix area and has served over 10,000 individuals in need of care. Immediate rapid expansion into additional states is planned for the coming year.

Job Summary

The Scheduling Coordinator will serve as the facilitator for all scheduling-related duties for MIND 24-7 clinic team members. This includes coordinating planned time off, call outs, and shift swaps for a large volume of staff. The Scheduling Coordinator will work as part of the Scheduling Department Team and will leverage various tools and resources to develop and maintain the staff schedules to provide a successful experience for our patients.

Essential Job Functions

• Responsibilities of the TMSC include: 
• Develop and manage work schedules several weeks in advance to ensure effective coverage of all shifts across all clinics 
• Manage the filling of all open shifts in the schedule by communicating with team members 
• Promptly answer of all phone calls and respond to e-mails from the clinic staff regarding schedules 
• Track all call outs and time-off requests and assess need for shift coverage 
• Quickly respond to any call outs and contact available staff to fill the shifts 
• Monitor team members approaching overtime to stay within the staffing budgets
• Assess staffing levels at all sites and reassigning team members as deemed necessary based on business needs
• Collaborate with all clinic staff and leadership teams to ensure business needs are being met 
• Work closely with staffing agencies to fill any open shifts, as necessary
• Train and support team members on the scheduling functions as needed  
• Additional responsibilities may be added as deemed necessary by the Department 
• Support administrative duties assigned by Assistant General Manager and General Manager 
  
  
  

Position Qualifications

Minimum Qualifications: 

• High School Diploma or Equivalent 
• At least 2 years' work experience in staffing, scheduling or similar role 
• Strong written and verbal communication skills 
• Active listening and comprehension skills 
• A successful team player 
• Displays professional telephone etiquette and ability to use advanced phone systems. 
• Keen attention to detail, especially involving checking forms and documents for proper information 
• Working knowledge of UKG Advanced Scheduling or similar software 
• Proficient in customer service 
  
  
  

Preferred Qualifications: 

• Associate degree, preferably in healthcare or related field 
• Experience managing schedules across multiple sites and for multiple staff 
• Experience in a call center environment 
  
  
  

With a passion for hiring and retaining the best, MIND 24-7 offers the most competitive benefits in the market for full-time Team Members! Included are medical, dental, vision, health savings account, flexible spending accounts, telemedicine, company paid life insurance and disability, voluntary plans, discounted gym memberships, 401K with company contribution and generous paid time off along with holidays.