Patient Care Coordinator - Plano TX

Description

About Us

At Mind Body Optimization, we believe that healing is not just a destination - it’s a sustainable, transformative process that leads to autonomy and self-empowerment. We are redefining what the patient experience can look like in mental healthcare, challenging the status quo with compassionate, expert-driven, and confident care.

Our team is dedicated to creating an environment where mental health is embraced with unwavering support and resilience. We provide a comprehensive range of outpatient behavioral health services, including therapy and medication management - tailored to each individual’s unique journey.

As a part of our team, you’ll be joining a culture that values innovation, collaboration, and a commitment to elevating the standard of mental healthcare. If you're passionate about making a real impact and empowering individuals on their path to wellness, we invite you to be a part of our mission.

POSITION SUMMARY

As a Patient Care Coordinator at Mind Body Optimization, you will play a crucial role in supporting healthcare
professionals and ensuring the smooth operation of the facility. The ideal candidate will demonstrate a strong
commitment to patient well-being, possess excellent organizational skills, and thrive in a fast-paced healthcare
environment.

QUALIFICATIONS

Education: High school diploma required; Bachelor’s degree from an accredited college or university
preferred.
Experience: Previous experience in a call center or customer service role, preferably in a healthcare setting.
Additional Requirements: The ability to remain calm under pressure and handle crisis situations with sensitivity.
Proficiency with computers and the ability to type at least 50 words per minute. Familiarity with electronic health
record systems and call center software is a plus. Complete TB Screening, Drug Screening, and Background check
upon being hired.

PRIMARY RESPONSIBILITIES

1. Greet and assist patients with check-in, ensuring accurate and up-to-date demographic information.
2. Maintain a professional and therapeutic environment throughout the facility.
3. Accurately record patient information, medical histories, and other pertinent data in electronic health records
(EHR) systems.
4. Ensure all documentation complies with regulatory standards and clinic policies.
5. Support the operational needs of the center, including maintaining communication between departments and
ensuring smooth day-to-day functioning.
6. Assist with completion of the required monthly and annual audits per accrediting and licensing bodies.
7. Schedule appointments and manage patient appointment reminders.
8. Schedule BPS/screenings for patients meeting high-risk criteria or other qualifying factors.
9. Handle incoming phone calls, address patient inquiries, and relay messages to healthcare providers as needed.
10. Conduct pre-assessments to determine if patients need to be evaluated for a higher level of care (PHP/IOP).
11. Determine when it is appropriate to refer someone to an ER or inpatient facility.
12. Run initial VOBs (Verification of Benefits), including details on deductibles, out-of-pocket maximums, and
network status.
13. Complete and process insurance forms, referrals, and other administrative paperwork.
14. Communicate effectively with healthcare providers, nursing staff, and administrative personnel to facilitate
coordinated patient care.
15. Participate in team meetings and contribute to a collaborative and positive work environment.
16. Adhere to infection control protocols, including proper hand hygiene and maintaining a clean and sterile
environment in patient care areas.
17. Stay informed about industry updates, medical advancements, and attend relevant training sessions to
enhance skills and knowledge.

Note: The essential job functions of this position are not limited to the duties listed above.

KNOWLEDGE, SKILLS, AND ABILITIES

1. Strong understanding of mental health issues, treatment modalities, and healthcare systems.
2. Ability to analyze situations, evaluate data, recommend/implement courses of action that would
improve the functioning of systems/processes they are involved in.
3. Ability to interpret, adapt and apply guidelines and procedures.
4. Ability to use good judgment and keep information confidential.
5. Ability to react calmly and effectively in an emergency.
6. Ability to effectively prioritize tasks.
7. Ability to work collaboratively in a multidisciplinary team environment.
8. Excellent communication, interpersonal, and crisis management skills.
9. Commitment to ethical standards, confidentiality, and professional boundaries.

PHYSICAL, MENTAL, AND SPECIAL DEMANDS

1. Ability to reach above and below the waist, turn, twist and to manipulate small tools (copier, computer,
telephone, typewriter, calculator, safe, facsimile machine).
2. Ability to see well enough to read handwritten and typewritten material.
3. Ability to handle a variety of repetitive tasks at a moderate level.
4. Available to work varied hours (i.e. evenings, weekends) as required, may be on call as needed.
5. Ability to handle multiple projects and tasks under deadlines and with short notice.

MACHINES, TOOLS, EQUIPMENT, AND OTHER WORK AIDES:
THIS SECTION DESCRIBES THOSE MACHINES, TOOLS, EQUIPMENT, AND OTHER WORK AIDES AN EMPLOYEE IN THIS POSITION MUST
BE ABLE TO USE.

1. Computer.
2. Microsoft Office.
3. Electronic Medical Records.
4. Copy machine.
5. Policies, procedures, plans, programs, and manuals.

Why join MBO?

Mission-Driven Culture – Be part of a team that is redefining the mental healthcare experience with compassion, expertise, and innovation.

Collaborative & Supportive Team – Work alongside passionate professionals in a culture that values teamwork, growth, and shared success.

Comprehensive Benefits – Health, dental, and vision insurance to support your well-being. We also offer a Traditional 401k and Roth 401k deferrals with the employer match being 100% of deferrals up to 1% of compensation and then 50% of deferrals on 1% to 5% of compensation. Eligible team members accrue up to 120 hours of PTO. After one year of employment, eligible team members will then accrue up to 160 hours of PTO.   

Professional Development – Ongoing training, continuing education support, and career growth opportunities.

Autonomy & Ownership – A workplace where you are empowered to take ownership of your role and contribute meaningfully.

Cutting-Edge Approach – Join a company that challenges the status quo and embraces innovative treatment approaches.

Mind Body Optimization 

5038 Tennyson Parkway Suite 100B

Plano, TX 75024 

Qualifications

Salary : $40,000 - $41,600