What are the responsibilities and job description for the Front Desk Receptionist position at MIND & MOBILITY Home Care?
Job Description:
MIND & MOBILITY Home Care is a rapidly growing privately owned Home Care Services business based throughout Central and South Florida, committed to providing high-quality, compassionate care to individuals in need.
We are seeking a Front Desk Receptionist for our Boca Raton location
The front desk receptionist ensures that all patients coming into the clinic and field are being greeted with outstanding customer service. They are also responsible for making sure that all scheduling and coordination of care of all patients both in home and in the clinic are accurately handled and followed up on. As well as inputting demographic information and adequately put into the EMR system correctly and efficiently.
Responsibilities:
- Ensuring that all phone calls coming into the office are answered in a timely manner and handling each call professionally and with empathy.
- Ensuring that all new cases that are active have effectively provided Insurance or Self Pay information
- Responsible for verifying insurance benefits and maintaining that patient has orders signed by doctor for each discipline that patient is seeing and that authorization is obtained for each episode of care
- Ensuring that all new leads that are coming in are scheduled and all initial evaluations are being done in a timely manner.
- Ensuring that all new active cases and leads are input into the Referral Lead List and Active Patient List
- Ensuring that all customer service issues are being directed to the correct personnel if not able to handle the concern of the patient.
- Responsible for making sure that daily functions from the daily function list are being followed and completed by the end of each week.
- Ensuring that all demographic information is put into the EMR system accurately and in a timely
Qualifications:
- High School Diploma or Equivalent
- Must have computer skills, telephone communication skills, and be able to type. Must possess general clerical skills and organizational skills.
As a local leader of home care services, we have been consistently ranked as a top best-place-to-work in the communities we serve. Our philosophy of delivering a better way to care exemplifies our commitment to quality, compassionate care for our patients, all while fostering a unique culture that is compassionate and collaborative. Our operations expand into 29 counties throughout Florida and Michigan.
Apply Today!
Job Type: Full-time
Pay: $18.50 - $19.28 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Paid time off
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Work Location: In person
Salary : $19 - $19
