What are the responsibilities and job description for the Field Service Technician position at Mindelta?
Job Description for Field Services:
Technical
* Three to four (3-4) years’ experience providing IT Infrastructure field support which includes
troubleshooting hardware, software, operating system issues and problems and fixing the issues
without impacting / violating the hardware warranty or customer security compliance
requirements.
* Hands on experience in installing, troubleshooting, fixing desktops, printers, laptop and
other computer peripherals hardware problems as well as desktop applications.
* Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart
hand activity under instruction-based activities at sites.
* Ability to lift / move computer equipment weighing up to 50Lbs.
* Skilled in desk side support and PC break/fix including basic administration of Windows O/S.
* Experience with Anti-spyware and Anti-virus software.
* Some usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.
* Smart hand support for peripheral and networking hardware, including, but not limited to
monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches,
firewalls, racks, cabinets, multi-port data termination panels all under ‘Smart Hands’ capability.
* Ability to troubleshoot issues with systems and networks using good deductive reasoning skills.
* Good written and oral communications skills with clients and management as well as people
skills.
* Ability to work with deadlines and complete tasks on-time.
* Preferably with an Associate’s Degree in Electronics and CompTIA A Certification.
* Knowledge and experience of ticketing tools ( ServiceNow / Remedy etc.),
* Basic understanding and troubleshooting of Mobile Device Management system( Airwatch /
Xenmobile/ Mobile iron etc),
* Basic understanding and troubleshooting for VDI, SCCM/ LAnDesk/ Altris, Skype for Business,
Job Type: Full-time
Pay: $2,200.00 - $2,400.00 per month
Willingness to travel:
- 25% (Preferred)
Work Location: On the road
Salary : $2,200 - $2,400
