What are the responsibilities and job description for the IT Support Engineer position at Mindelta?
An IT Support Engineer is responsible for providing technical assistance and support to an organization's internal users or external clients. They troubleshoot hardware, software, and networking issues, ensuring smooth and efficient operation of IT systems. They may work in various environments, including corporate offices, data centers, or remotely, offering support to users with varying levels of technical expertise.Key Responsibilities : Technical Support : Provide helpdesk support for internal users or clients via phone, email, chat, or in-person.Troubleshoot and resolve hardware, software, and network issues.Install, configure, and maintain operating systems, software applications, and hardware.Assist with setting up and maintaining user accounts, permissions, and security.Incident Management : Respond to and resolve IT support tickets promptly.Escalate complex issues to senior engineers or specialized teams when necessary.Monitor and track the status of support requests to ensure timely resolution.System Maintenance : Perform routine maintenance tasks such as software updates, backups, and system monitoring.Ensure system security and data protection through regular checks and updates.Documentation : Maintain accurate records of support activities, including troubleshooting steps, resolutions, and user interactions.Update internal documentation on IT systems, procedures, and common issues.User Training and Guidance : Provide training and guidance to users on IT systems, software, and best practices.Assist with onboarding new users, including setting up devices and accounts.Network and Hardware Support : Assist with network connectivity issues, including troubleshooting LAN / WAN, Wi-Fi, and VPN configurations.Diagnose and repair hardware issues (desktops, laptops, printers, etc.).Collaboration : Work with IT teams to implement and support technology projects and initiatives.Collaborate with other departments to ensure IT infrastructure meets business needs.Qualifications : Education : A degree in Computer Science, Information Technology, or a related field (or equivalent experience).Experience : 1-3 years of experience in an IT support role (helpdesk, desktop support, or similar).Technical Skills : Proficient in troubleshooting and supporting various operating systems (Windows, macOS, Linux).Familiarity with network protocols and troubleshooting (TCP / IP, DNS, DHCP, VPN).Experience with common productivity software (Microsoft Office, Google Workspace).Knowledge of IT security principles and practices.Familiarity with remote desktop tools and helpdesk software.Certifications (Preferred) : CompTIA A , Network , or similar certifications.Microsoft Certified Professional (MCP) or ITIL certification.Soft Skills : Strong communication and interpersonal skills to interact effectively with users of varying technical proficiency.Problem-solving mindset with a keen attention to detail.Ability to prioritize tasks and manage time effectively.Team player with the ability to work independently when needed.Working Conditions : Full-time position, with the possibility of on-call or after-hours support.Office-based or remote work, depending on the organization's structure.May require occasional travel for on-site support or maintenance.Job Types : Full-time, Part-timePay : $4,000.00 - $4,200.00 per monthExpected hours : 15 – 25 per weekExperience : Help desk : 1 year (Preferred)Windows : 1 year (Preferred)Work Location : On the road#J-18808-Ljbffr
Salary : $4,000 - $4,200