What are the responsibilities and job description for the L1 Support Technician position at Mindelta?
We are currently hiring an L1 Support Technician to join our on-site IT team in Tucson, Arizona. This is a great opportunity for someone with a foundational understanding of IT support and a desire to grow their skills in a real-world tech environment.
Key Responsibilities
- Provide front-line IT support to employees for hardware, software, and basic networking issues
- Install, configure, and maintain computers, printers, and peripherals
- Respond to service desk tickets, emails, and in-person support requests
- Escalate unresolved issues to higher-tier support when necessary
- Document issues, solutions, and processes accurately
- Support onboarding/offboarding tasks for new hires and departing staff
- Follow IT policies and ensure system security protocols are adhered to
Qualifications
- High school diploma or equivalent; IT certifications (e.g., CompTIA A , Microsoft Fundamentals) are a plus
- Working knowledge of Windows OS, Office 365, and general networking principles
- Excellent communication and problem-solving skills
- Must be able to work on-site full-time in Tucson, AZ
- Previous experience in an IT helpdesk or support role is preferred but not required
What We Offer
- Monthly compensation of $3,500
- Full-time, one-year contract in a stable and supportive environment
- Practical, hands-on experience with enterprise systems
- A collaborative team and the opportunity to grow within the IT field
Job Type: Full-time
Pay: $3,300.00 - $3,500.00 per month
Work Location: On the road
Salary : $3,300 - $3,500
