Systems Admin

Job Title: Systems Admin Intermediate

Location: Indianapolis, IN – Remote

Start Date: 10/14/2024

End Date: 06/30/2025

Short Description:

The System Administrator (Int) works in The Indiana Office of Technology (IOT), providing specialized system administration and support to the unique solutions provided and managed by the APM (Application Performance Management) Program Team.

Complete Description:

The essential functions of this role are as follows:

• Responsible for activities related to systems administration.
• Assisting in aiding other staff/vendors on various projects, directing their activities, and may assist in evaluating their work.
• Ensuring long-term requirements of systems operations and administration, which may include the overall systems planning.
• Responsible for maintaining, administering, and configuring specialized applications and their components.
• Assisting in implementing enhancements that will improve the reliability and performance of the system(s).
• Responsible for testing and documenting application upgrades/updates/patches and new releases which may include some program design.
• May be responsible for quality assurance reviewing of applications.
• Evaluating new and existing software products.
• Conferring with department management to assist in planning, organizing, and controlling the activities of assigned area(s).
• May assist with project management in assigned area(s).
• May provide administrative support to multiple projects or project phases.
• Assisting in defining system software and hardware requirements.
• Mentoring and providing guidance to new and lower-level staff.
• Monitoring, troubleshooting, and reproducing issues found on incoming ‘help tickets’ for applications.
• Assisting in direction of incoming Help Desk requests to determine how best to aid agencies.
• Acting on incoming Help Desk requests for service to prioritize resources.
• Assisting in the creation of training materials for maintenance/support of specialized solutions.
  
  

The job profile is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned to meet the department needs.

Skill

Required / Desired

Amount

of Experience

Proficiency in system administration principles (Monitoring, Network, Storage, Scripting)

Required

2

Years

Proficiency in Windows operating systems

Required

2

Years

Experience with Cloud Platforms i.e. – Azure\AWS

Required

2

Years

Understanding of .NET frameworks

Required

2

Years

PowerShell scripting experience

Required

2

Years

Solid problem-solving, planning and organizational skills

Required

Strong customer service skills

Required

Ability to work in fast-paced environments and with minimal supervision

Required

Strong written, verbal, and video communication skills

Required

Experience with Windows Group Policy Objects

Desired

Experience with Windows Active Directory

Desired

Proficiency in monitoring applications

Desired

Proficiency in troubleshooting applications

Desired

Some C#\.NET Coding experience

Desired

SQL Query language experience

Desired

Exp with Agile methodology

Desired

SOP and Documentation experience

Desired