Demo

Front Desk / Medical Assistant

Mindful Behavioral Healthcare
Kissimmee, FL Full Time
POSTED ON 2/14/2025
AVAILABLE BEFORE 5/2/2025

Job Description

Job Description

Job Purpose : Helps patients and providers by providing clinical information, services and assistance. Serves patients by greeting and helping them in a professional and courteous manner; scheduling appointments; maintaining records and accounts. Front Desk Coordinators must interact smoothly with the back-office personnel as well.

Job Duties :

  • Verifies patient information by interviewing patient; recording medical history, and confirming purpose of visit.
  • Secures patient information and maintains patient confidence by completing and safeguarding medical records; completing diagnostic coding and procedure coding; keeping patient information confidential.
  • Counsels patients by transmitting physician's orders and questions about treatment and medication instructions.
  • Reviews, completes and submits refill requests.
  • Maintains safe, secure, and healthy work environment by establishing and following standards and procedures; complying with legal regulations.
  • Keeps supplies and medications ready by inventorying stock.
  • Serves and protects the practice by adhering to professional standards, policies and procedures, federal, state, and local requirements.
  • Administer Mental Health Status
  • Administer Mental Health Questionnaire
  • Promptly capture accurate and detailed documentation of the patient's encounter.
  • Input gathered data into the electronic health record following the instructions of the healthcare provider.
  • Assist the provider in navigating the electronic health record.
  • Assist in responding to various messages as directed and instructed by the provider.
  • The Medical Assistant is NOT permitted to make independent decisions.
  • The Medical Assistant cannot develop or provider treatment plans, orders, or send prescriptions.
  • Please refer to Patient Care Coordinator and Medical Scribe job description for further clarification on your job responsibilities
  • Greet patients and visitors in a courteous and friendly manner, in person or on the telephone; answering or referring inquiries.
  • Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person.
  • Keeps patient appointments on schedule by notifying provider of patient's arrival.
  • Comforts patients by anticipating patients' anxieties; answering patients' questions; maintaining organized the reception and waiting area at all times.
  • Protects patients' rights by maintaining confidentiality of personal and financial information.
  • Ensures availability of treatment information by filing and retrieving patient records.
  • Maintains patient accounts by obtaining, recording, and updating personal and financial information.
  • Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients.
  • Maintains operations by following policies and procedures; reporting needed changes.
  • Contributes to team effort by accomplishing related results as needed.

Job Type : Full-time

Benefits :
  • 401(k)
  • 401(k) matching
  • Dental Insurance
  • Disability insurance
  • Flexible schedule
  • Health insurance
  • Life insurance
  • Paid time off
  • Paid training
  • Vision insurance
  • Schedule :

  • 8-hour shift
  • Monday to Friday
  • Experience :

  • Front Desk / Medical Assistant : 5 years (Preferred)
  • Customer service : 1 year (Preferred)
  • Work Location : In person

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