What are the responsibilities and job description for the Insurance Verification Specialist position at Mindful Behavioral Healthcare?
Job Purpose: Provides support to the medical office between the Credentialing, Front Desk, and Call Center Departments as needed. Serves staff and patients by helping them in a professional and courteous manner.
Job Duties:
- Anticipate patients' concerns, answer questions, and maintain an organized office area at all times.
- Protect patients' rights by maintaining confidentiality of personal and financial information.
- Maintain accurate patient records by obtaining, recording, and updating patient information.
- Obtain revenue by charging and collecting payments from patients, then recording and posting financial information to patient charts.
- Maintain operations by following office policies and procedures.
- Contribute to department effort and assist in additional tasks, as needed.
- Answer daily telephone calls in a professional manner/make daily phone calls if needed.
- Perform other related duties as assigned by the immediate supervisor or their designee.
- Reports to the Billing or Office Manager
- Confirm patient insurance benefits and account balances
- Respond to insurance inquiries from internal departments, patients, or insurance companies.
- Follow processes or procedures.
- Responsible for the pre-verification of insurance benefits for patients. The insurance verification process includes copays, deductibles, OOP, policy status, referral requirements, pre-existing clause, plan exclusions, authorizations.
- Ensures insurance coverage by telephone or web portal, resolves any issues with coverage, and escalates complicated issues to a supervisor or manager. Follows up on accounts that require further evaluation.
Skills/Qualifications: Multi-tasking, Flexibility, Telephone Skills, Customer Service, Time Management, Organization, Attention to Detail, Scheduling, Word Processing, Professionalism, Quality Focus. Must have a High School diploma and at least 4 years of experience in clerical/administrative duties in a medical office setting. Prolong Sitting.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental Insurance
- Disability insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Paid training
- Vision insurance
Schedule:
- 8-hour shift
- Monday to Friday
Experience:
- Insurance Verification: 3 year (Preferred)
- Customer service: 1 year (Preferred)
Work Location: In person
