What are the responsibilities and job description for the Patient Experience Coordinator - Front Desk position at Mindful Care?
The Company
At Mindful Care, we're on a mission to transform mental healthcare by making it more accessible, compassionate, and ethical. Our goal is to overcome the challenges that both patients and healthcare providers face in getting and delivering top-notch care. We understand that many people in the United States struggle to get the mental health support they need, and we're here to change that. By using advanced technology and putting people at the center of everything we do, we're working to close the gaps and ensure that everyone gets the help they deserve.
Our focus is on empowering individuals to achieve overall mental wellness, no matter what stage of life they're in. We're dedicated to providing seamless and affordable access to urgent mental healthcare for conditions like depression and anxiety, as well as a wide range of other mental health challenges. Whether someone is dealing with a crisis or long-term difficulties, our aim is to support their healing journey and help them live more fulfilling lives.
Mindful Care is seeking a dedicated Patient Experience Coordinator - Front Desk (PXC) to join our team at the West Hempstead office. The PXC will be the welcoming face of Mindful Care, responsible for executing all patient-facing tasks and inquiries with exceptional customer service.
Our Patient Experience Coordinators :
- Conduct patient interactions to connect them with Mindful Care services.
- Guide patients through the intake process, establish their Patient Portal, and provide basic tech support to enhance their provider experience.
- Handle all incoming calls for all locations and return voicemails promptly.
- Manage patient check-in and check-out processes.
- Address scheduling and rescheduling requests via phone, email, and text.
- Perform same-day eligibility verification and assist in collecting balances, copayments, and no-show fees.
- Respond to provider requests for patient contact.
- Serve as office manager, overseeing office maintenance, staffing, and escorting patients to examination rooms.
- Triage inquiries for other departments and perform additional tasks as assigned by management.
Your Qualifications :
Position Type & Schedule
Compensation and Benefits
Why Join Mindful Care
At Mindful Care, we prioritize the well-being of our employees and offer a supportive environment that encourages professional growth and development. Join us in making a meaningful impact on the lives of our patients while enjoying a fulfilling career.
Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.
About Us
Mindful Care is the first ever same-day mental health company focused on providing urgent psychiatric care, group therapy, and individual therapy, all covered by many insurance providers - including Medicare. Powered by innovative technology, Mindful Care patients don't have to wait weeks to see a qualified mental health provider. The company offers in-person and telehealth options, including for addiction recovery.
And, if you or a loved one are seeking mental health treatment, we offer telepsychiatry appointments for people in CT, FL, IL, NJ, MI, and NY. Click here to get started.
The following resources provide free and confidential 24 / 7 support :
As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity / expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status or pregnancy.
Mindful Care respects your privacy and is committed to maintaining the confidentiality and security of your personal information. In furtherance of your employment relationship with Mindful Care, we collect personal information responsibly and in accordance with applicable data privacy laws, including but not limited to, the California Consumer Privacy Act (CCPA). Personal information is defined as : Any information or set of information relating to you, including (a) all information that identifies you or could reasonably be used to identify you, and (b) all information that any applicable law treats as personal information.
Salary : $20
