What are the responsibilities and job description for the Patient Experience Coordinator position at Mindful Care?
The Company
Person by person, we believe we can reimagine mental healthcare for everyone, at any point in their lives. We are a human potential brand—obsessively focused on guiding the individual toward comprehensive mental healthcare, and being an ally to everyone no matter where they are. We compete on frictionless urgent access to affordable mental healthcare including depression and anxiety, and well beyond that, too. From acute crisis to long standing challenges, we help people heal by connecting them with care so they can lead more fulfilling lives.
We believe the pursuit of better mental healthcare is never finished, never stops, and is always just beginning.
The Opportunity
A Patient Experience Coordinator (PXC) will execute all patient-facing tasks and inquiries while providing exceptional customer service. The PXC will represent and be the "face" of Mindful Care. This role is responsible for handling patient scheduling/rescheduling, payment collections, and inquiries related to Mindful Care services via phone calls, texting, and email for all locations. You will also be responsible for triaging incoming inquiries from other departments and re-engaging patients who no-show for their appointments.
You will manage all in-office appointments and be physically present for the person's needs. Our ideal candidate will have a passion for helping others and be able to support and advocate for the best possible experience.
Responsibilities
- Interact with prospective people to connect them to Mindful Care
- Support people through the intake process and establishing their Patient Portal and provide people with basic tech support to facilitate their provider experience
- Answer all incoming calls for all locations and return any voicemails that are left outside of business hours
- Provide Check-in and Check-out for everyone
- Handle all scheduling / rescheduling requests via phone/email/text
- Provide same-day eligibility and verification
- Help collect balance due, copayments, and no-show fees
- Tackle all provider requests for contact with patients
- Act as office manager and provide office maintenance, point of contact for new office staffing, and escort in office visits to the examination room
- Triage all incoming inquiries for other departments
- Other tasks as assigned by management
- 2 years of experience in a medical office/hospital/clinic environment is required; previous experience in mental health care is preferred
- High school diploma or equivalent required
- Experience verifying health insurance
- Prior customer service experience (medical or mental health practices preferred)
- Ability to provide excellent customer service over the phone, email, text
- Strong verbal, written, and interpersonal communication skills
- Must be well organized, attentive to details and can work in a fast-paced work environment
- Must have strong computer proficiency
- Demonstrates awareness, inclusivity, sensitivity, humility, and experience in working with individuals from diverse ethnic backgrounds, socioeconomic statuses, sexual orientations, gender identities, and other various aspects of culture
Position Type & Schedule
- Type: Regular Full-time
- Hours: Monday – Friday 8:00AM - 5:00PM ET (Will transition to 4/10 hour days a week in the future)
- Location: 100% in person at the Stamford Office
Compensation
The base salary for this position is $20 per hour. In addition to a base salary, this position is eligible for benefits (subject to eligibility requirements) listed here: medical, dental, vision, 401(k), PTO, and company holidays to name a few. Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications. This information is applicable for all full-time positions.
Mindful Care is the first ever same-day mental health company focused on providing urgent psychiatric care, group therapy, and individual therapy, all covered by many insurance providers - including Medicare. Powered by innovative technology, Mindful Care patients don't have to wait weeks to see a qualified mental health provider. The company offers in-person and telehealth options, including for addiction recovery.
And, if you or a loved one are seeking mental health treatment, we offer telepsychiatry appointments for people in CT, FL, IL, NJ, MI, and NY. Click here to get started.
The following resources provide free and confidential 24/7 support:
- Suicide & Crisis Lifeline Call 988
- Crisis Text Line Text HOME to 741741
- Trevor Lifeline Call 1-866-488-7386
As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status or pregnancy.
Mindful Care respects your privacy and is committed to maintaining the confidentiality and security of your personal information. In furtherance of your employment relationship with Mindful Care, we collect personal information responsibly and in accordance with applicable data privacy laws, including but not limited to, the California Consumer Privacy Act (CCPA). Personal information is defined as: Any information or set of information relating to you, including (a) all information that identifies you or could reasonably be used to identify you, and (b) all information that any applicable law treats as personal information.
Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.
Salary : $20
