Intake Specialist

• Must have a master’s degree in social work, psychology, human development, counseling or behavioral science field from an accredited college or university or be a Registered Nurse. 
• Must be actively licensed (LCSW/LPC OR LMSW/LPC-Associate) in the state of Texas to provide clinical care, treatment, and services. 
• A minimum of 1 year of experience (preferred) in clinical assessment & diagnosis, with a focus on the treatment and prevention of mental, emotional, and behavioral health challenges. 
• Will be required to participate in active supervision toward advanced clinical permanent licensure with an LCSW-S or LPC-S, if applicable. 
• Active CPR Certification  

•  Conduct in-person initial intake assessments for new clients. 
• Collect and document relevant client information. 
• Evaluate urgency and severity of each case to prioritize and determine appropriate clinical pathways. 
• Determine service eligibility and match clients with appropriate mental health providers and services. 
• Assist clients and their families with PHP/IOP discharge planning, including community resources and referrals. 
• Provide excellent customer service to clients and staff. 
• Ensure client satisfaction and participate in addressing issues if they arise. 
• Maintain a positive, professional image in the office and in the community. 
• Maintain regular work hours, being on time and managing time well. 
• Demonstrate personal characteristics of patience, tact, cheerfulness and enthusiasm toward the administration and clients.  Must be able to appropriately respond to all types of behavior. 
• Provide complete, timely, and thorough documentation of client history and current assessment of needs.  Competent in assessing client high risk symptoms and behaviors and creating a plan for safety. 
• Report necessary clinical information to physicians and nurse practitioners 
• Respond and assist in the event of a medical emergency 
• Any additional duties that facilitate the effective operations of the programs and services provided. 

• Knowledge and experience in the therapeutic milieu. 
• Knowledge of Joint Commission and state and federal regulations related to care, treatment, and services. 
• Knowledge of HIPAA, and other laws applicable to mental health services. 
• Knowledge of continuous process improvement concepts and practices. 
• Knowledge of behavioral health levels of care and the criteria for admission for each level of care. 
• Emotional intelligence and empathy, as demonstrated by the ability to identify with and understand another person’s point of view and ask the right questions to determine the focus for treatment. 
• Communication, as demonstrated by the ability to clearly convey, both verbally and in writing, detailed directions, describe processes in understandable terms, and concise documentation of the therapeutic process. 
• Active listening skills, as shown by interpreting verbal and non-verbal cues, determine the treatment focus and understand information from colleagues and other mental health professionals.  
• Critical thinking skills, as demonstrated by using creative problem-solving as part of the therapeutic process to find the best available options for clients. 
• Organizational skills, as demonstrated by making sure each case is updated in a timely manner with the correct information and cases are prioritized based on client needs. 
• Cultural competency, as demonstrated by being sensitive to diverse ideas, views, and beliefs, seeking to learn more about others while understanding one’s own background and beliefs. 
• Boundary setting, as demonstrated by setting boundaries in the clinician-client relationship but also in establishing a good work-life balance.  
• Professionalism, as demonstrated by constantly learning and developing better ways to serve clients and the community.  Using knowledge gained to improve services with clients, families, and groups. 
• Time management, as demonstrated by giving clients the attention they need both in interpersonal interaction but also in completing documentation in a timely manner.  
• Advocacy, as demonstrated by verbally representing clients in connecting with services, resources, and opportunities, especially for clients who may not know how to advocate for themselves. 

• A healthy & positive atmosphere where everyone is valued.  
• Monday through Friday, 8:00 am - 5:00 pm CST. As the clinic grows, evening availability may be necessary.  
• The salary is competitive and commensurate with experience ($65K - $75K for LMSW/LPC-associates & $75K - $85K for LCSWLPC).   

• 120 hours (15 days) of paid time off 
• 40 hours (5 days of sick leave 
• 24 hours (3 days) of paid bereavement leave per occurrence. 
• Medical and supplemental health insurance (vision, dental, long-term disability, short-term disability, life insurance, etc.).  
• Professional development opportunities 

Salary : $65,000 - $75,000